Bol.com Client Service in Lisbon (Flemish/Dutch speakers)

Location Lisbon
Discipline: Administration & Back Office, Customer Service, Technical Support
Language Dutch, Flemish
Job type: Entry-Level
Salary: €11400 to €15000
Contact name: Ruby Zahira Muys

Contact email: ruby@bluselection.com
Job ref: 2581
Published: 2 months ago
Do you love online shopping, and do you value high quality customer service? Then this job for bol.com might be your cup of tea!
This job offers you to work for one of the leading web shops for a variety of products like books, toys and electronics. Whether you are looking for a new challenge to take on or just experience life abroad, with us you surely will find what you're looking for.

Is customer service a new field that you want to gain expertise and achieve your career goals? The good news is that this company is recruiting based on soft skills, regardless of your field of studies – they will train you in every aspect of the job.

Your responsibilities and impact:
- Providing professional customer service solutions to customers over the phone and emails
- Assisting customers with their inquiries and issues by offering the right answers and solutions
- Being client-oriented and assuring client satisfaction and a high level of service quality
- Answering incoming queries from customers
- Being a team player and participate in the success of the team and project

Skills, experiences and interests you need to succeed in this role:
- A native level of Dutch/Flemish and an excellent knowledge of English
- Knowledge of the value and impact that a good customer experience can create
- Being an attentive listener, comfortable and skillful at communicating with people
- Having a drive for excellence and professionalism
- Being a real team player and committed to your work
- Excitement about intercultural communication and the expatriate lifestyle
- Living in or willing to relocate to Lisbon for an international career and life experience
- Having a valid Portuguese work permit (required).

The offer for you:
Type of Contract: A fixed-term contract (6 months - 1 year) that is renewable.
Working Hours: Full time on rotating shifts between 07.00 and 23.00 (40h/week) Monday until Sunday.
Training: Have a kick-start your career with the intensive training that the company offers to their new employees.
Salary Conditions(*): You have 2 options:
Including free accommodation (shared flat, all bills included): 950€ gross/month
Excluding accommodation: 1240€ gross/month
(*) Compensation during training period if successful (2 weeks & 4 days): 50% of your hourly wages (lower taxes).
Relocation Package for International Candidates:
- Reimbursement of your initial flight expenses after 9 months
- Airport pick-up
- Yearly two-way flight ticket back to your home country (within the EU)
- Help in paperwork, opening bank account, etc. upon your arrival.
Extra Perks:
- Private health insurance after signature of contract which is extra to the standard insurance
- Free Portuguese lessons, cooking classes, sports activities and social events organized by the company
- Portuguese public holidays and 22 days of paid holidays.

What should you expect from living in Lisbon?
- A colourful city view and a rich cultural history
- Pros of living in a European capital on a budget
- Delicious Portuguese cuisine and famous café culture
- Friendly people, good vibes and a happy-go-lucky urban life
- Warm climate all year and a sunny beach life next to the Atlantic
- A large English-speaking local community and international environment

Hi, I'm Ruby from Blu Selection. I’ll take care of your recruitment process for this position. Feel free to call me at +34 932 719 470 or reach me via LinkedIn.

Is this project not the best fit for you? Still, send me your CV to be considered for other projects or future opportunities.