A shared service center in Barcelona
Your Responsibilities working as a Cash Collector will be:
- Contacting and following-up daily your customers by phone calls or e-mails
- Understanding the whole OTC process for a better dispute management
- Understanding the legal and contractual recruitment scope
- Coordinating with the Billing Teams to solve invoice related disputes
- Collaborating with the Sales Team in negotiations with customers
- Liaising with the Cash Allocation Team to follow-up customers’ payments and its correct matching
- Giving and keeping visibility to the Sales Team on their portfolio’s Collection status
- Collaboration on one-off French and European projects (reporting, training, process improvement, etc)
- Preparing the litigation file for Legal procedures
- Achieving monthly personal and team Collection targets around Bad Debt and Cash-in amounts
- You are fluent and professional in English and German
- You have a successful previous experience in the role highly desirable
- You are dynamic, organized with a methodical approach
- You have good negotiation and communication skills (spoken and written)
- You are able to handle a high volume of actions (outbound and inbound calls, payment negotiation, disputes)
- You are Customer focus
- You are able to work under pressure to attain company objectives and Cash Collection KPIs
What's in it for you?
- Experience in a multinational environment
- Competitive compensation and benefits package
Is this project not the best fit for you? Still send me your CV to be considered for other projects or future opportunities.
