Your responsibilities and impact working as a Cash Collector will be:
- Contacting and following-up daily your customers by phone calls or e-mails
- Understanding the whole OTC process for a better dispute management
- Understanding the legal and contractual recruitment scope
- Coordinating with the Billing Teams to solve invoice related disputes
- Collaborating with the Sales Team in negotiations with customers
- Liaising with the Cash Allocation Team to follow-up customers’ payments and its correct matching
- Giving and keeping visibility to the Sales Team on their portfolio’s Collection status
- Preparing the litigation file for Legal procedures
- Achieving monthly personal and team Collection targets around Bad Debt and Cash-in amounts
- You have a native level of German
- You are fluent and professional in English
- You are dynamic, organized with a methodical approach
- You have good negotiation and communication skills (spoken and written)
- You are able to handle a high volume of actions (outbound and inbound calls, payment negotiation, disputes)
- You are Customer focus
- You are able to work under pressure to attain company objectives and Cash Collection KPIs
- Salary aligned with your experience and the market
- Meal vouchers
- International environment context
- Career opportunities
- Starting date: ASAP
An international SSC widely acknowledged as an excellent service provider for companies all over Europe is looking for experts in finance, administration, marketing, IT, HR and recruitment to join their hub in Barcelona. They offer a dynamic and multicultural environment with a team including talents from more than 30 different nationalities working on high-quality standards.
