Customer Agent for Taxi App (Dutch/Flemish Speakers)

Location Lisbon
Discipline: Customer Service
Language Dutch, Flemish
Job type: Entry-Level
Salary: €11400 to €15000
Contact name: Ruby Zahira Muys

Contact email:
Job ref: 2587
Published: 2 months ago
We all love to move quickly from one place to another and with this job for a well-known app for taxi service you can make the customer's journey more pleasant.
Our client is extending their Customer Service Team and is looking for Dutch native speakers.

Your responsibilities and impact as a Customer Service Agent in Lisbon will be:
– Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail or social media;
– Delivering calm and resourceful troubleshooting for customer queries regarding their experience;
– Being in contact with other departments and redirecting related cases and issues to related departments.
Is customer service a new field that you want to gain expertise and achieve your career goals? The good news is that this company is recruiting based on soft skills, regardless of your field of studies – they will train you in every aspect of the job.

Skills, experiences and interests you need to succeed in this role:
– Speak a native level of Dutch and at least a B2 level in English
– Know the value and impact that good customer experience can create
– Attentive listening, comfortable and skillful at communicating with people
– Enjoy being energetic, innovative and working proactively at a fast pace
– Excited about intercultural communication and the expatriate lifestyle
– Already living in or willing to relocate to Lisbon for an international career and life experience.
– Having a valid Portuguese work permit (required)

What’s in it for you?
– Type of Contract: A fixed-term contract (6 months - 1 year) that is renewable every year.
– Working Hours: Full time (40h/week, 8h/day) in rotating shifts (Mon-Sun, 7 AM – 9 PM)
– Training: Have a kick-start your career with the intensive training that the company offers to their new employees.
– Salary Conditions(*): You have 2 options:
– Including free accommodation (shared flat, all bills included): 950€ gross/month
– Excluding accommodation: 1250€ gross/month
(*) Compensation during training period if successful ( 2 weeks): 50% of your hourly wages (lower taxes).
– Relocation Package for International Candidates:
– Reimbursement of your initial flight expenses after 9 months
– Airport pick-up
– Yearly two-way flight ticket back to your home country (within the EU)
– Help in paperwork, opening bank account, etc. upon your arrival.
Extra Perks:
– Private health insurance after signature of contract which is extra to the standard insurance
– Free Portuguese lessons, cooking classes, sports activities and social events organised by the company
– Portuguese public holidays and 22 days of paid holidays.
Career Growth Opportunities: Various career development chances in different paths.

Hi, I'm Ruby from Blu Selection. I’ll take care of your recruitment process for this position. Feel free to call me at +34 932 719 470 or reach me via LinkedIn.
Is this project not the best fit for you? Still, send me your CV to be considered for other projects or future opportunities.