Customer Care for Luxury Fashion Brand (Flemish Speaker)

Location Lisbon
Discipline: Administration & Back Office, Customer Service
Language Dutch, Flemish
Job type: Entry-Level
Salary: €11400 to €15000
Contact name: Ruby Zahira Muys

Contact email:
Job ref: 2598
Published: 9 months ago
Have you always been high on fashion and do you want have a look behind the setting of luxury brands? One of the most famous fashion luxury brands is waiting for you! Working in sunny Lisbon could be the next adventure for you and the start of a new career. Be part of an international team and share your passion for fashion with people of the same interest.

Your responsibilities and impact as a customer service agent will be:
  • Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail or social media
  • Delivering calm and resourceful troubleshooting for customer queries regarding their shopping experience
  • Being in contact with other departments and redirecting related cases and issues to related departments
Skills, qualifications and interests you need to succeed in this role:
  • You speak Dutch on a native-level and have a good knowledge of English
  • You are energetic and innovative
  • You are a fast thinker and work proactively
  • Motivation and teamwork are some of your soft skills
  • Passion for fashion and trends
  • You have excellent communication skills
  • You have an intercultural mind and willing to work with many other nationalities
What’s in it for you?
  • Type of Contract: A fixed-term contract that is renewable every year
  • Working Hours: Full time on rotating shifts (depending on the project)
  • Training: Have a kick-start your career with the intensive training that the company offers to their new employees
Salary Conditions(*): You have 2 options:
  • Including free accommodation (shared flat, all bills included): 950€ gross/month
  • Excluding accommodation: 1240€ gross/month
(*) Compensation during training period if successful (1-4 weeks): 50% of your hourly wages (lower taxes).

Relocation Package for International Candidates:
  • Reimbursement of your initial flight expenses after 9 months
  • Airport pick-up
  • Yearly two-way flight ticket back to your home country (within the EU)
  • Help in paperwork, opening bank account, etc. upon your arrival
Extra Perks:
  • Private health insurance after 6 months of contract which is extra to the standard insurance
  • Free Portuguese lessons, cooking classes, sports activities and social events organized by the company
  • Portuguese public holidays and 22 days of paid holidays
What should you expect from living in Lisbon?
  • A colourful city view and a rich cultural history
  • Pros of living in a European capital on a budget
  • Delicious Portuguese cuisine and famous cafe culture
  • Friendly people, good vibes and a happy-go-lucky urban life
  • Warm climate all year and a sunny beach life next to the Atlantic
  • A large English-speaking local community and international environment
Your Future Company:
Located in Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation and to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!

Is this project not the best fit for you? Feel free to check our other opportunities for Dutch speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.