Customer Experience Specialist in Lisbon (Italian Speaker)

Location Lisbon
Discipline: Customer Service, Sales Management
Language Italian
Salary: €10200 to €14400
Contact name: Dominik Koch

Contact email: dominik@bluselection.com
Job ref: 2138
Published: 6 months ago
+++ Please apply only if you hold EU citizenship or valid work permit for Portugal +++

If living abroad, making international friends and enjoying life in Portugal tempts you, we might be the perfect match! We are looking for a person who is ready for challenges and supports customers with their questions. You are responsible for the needs of the customers and find the best solution to make them happy again.

Our client has prepared a transfer package which among other things includes a room in a corporate apartment, the refund of your flight to Lisbon, one free annual flight to your home country and versatile administrative support directly after your arrival in Portugal.

Your responsibilities and impact as a Customer Experience Specialist in Lisbon will be:

Supporting clients’ activities by offering world-class service to their customers while working on projects of top prestigious and worldwide brands by;
- Answering incoming queries from customers
- Identifying issues and provide solutions
- Ensuring high level of customer satisfaction
- Recording data in the CRM system
- Providing ad-hoc support
- Being a team player and participate in the success of the team and project

Skills, experiences and interests you need to succeed in this role:
- A native level of Italian and at least a B2 level of English
- Knowledge of the value and impact that a good customer experience can create
- Being an attentive listener, comfortable and skilful at communicating with people
- Having a drive for excellence and professionalism
- Being a real team player and committed to your work
- Excitement about intercultural communication and the expatriate lifestyle
- Living in or willing to relocate to Lisbon for an international career and life experience
- Having a valid Portuguese work permit (required).

What’s in it for you?
Type of Contract: A fixed-term contract that is renewable every year. Working Hours: Full time on rotating shifts (depending on the project). Training: Have a kick-start your career with the intensive training that the company offers to their new employees.
Salary Conditions(*): You have 2 options:
Including free accommodation (shared flat, all bills included): 850€ - 950€ gross/month
Excluding accommodation: 1080 - 1200€ gross/month
(*) Compensation during training period if successful (5-20 days): 50% of your hourly wages (lower taxes).
Relocation Package for International Candidates:
- Reimbursement of your initial flight expenses after 9 months
- Airport pick-up
- Yearly two-way flight ticket back to your home country (within the EU)
- Help in paperwork, opening bank account, etc. upon your arrival.
Extra Perks:
- Private health insurance after 6 months of contract which is extra to the standard insurance
- Free Portuguese lessons, cooking classes, sports activities and social events organized by the company
- Portuguese public holidays and 22 days of paid holidays.

Your Future Company:
Located in Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation and your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. You will be an added value to their international team including talents from more than 80 nationalities all over the world.

What should you expect from living in Lisbon?
- A colourful and vibrant city with a rich cultural history
- All the pros of living in a European capital on a budget
- Friendly people, good vibes and a happy-go-lucky urban life
- Warm climate all year and a sunny beach life next to the Atlantic
- A local community with a good level of English and an international environment Learn more about Lisbon on our Blog.
Career Growth Opportunities: Various career development chances in different paths.

Hi, I’m Janette from Blu Selection. I’ll take care of your recruitment process for this position. Feel free to call me at +34 932 717 470 or reach me via LinkedIn.

Is this project not the best fit for you? Still, send me your CV to be considered for other projects or future opportunities.