Customer Service Expert for Eye Products (German Speaker)

Location Lisbon
Discipline: Customer Service
Language Austrian, German
Salary: €11400 to €16800
Contact name: Marie Wittke

Contact email:
Job ref: 1877
Published: 10 months ago

For an international professional experience, Lisbon is the perfect destination. People from all over the world travel to the beautiful capital of Portugal to further expand their personal network and get in touch with the multicultural as well as international world-renowned companies. In addition to living a pleasant life in Lisbon, many expats thus simultaneously secure an edge through their international experience. Take your chance now and enrich the international team of our client in Lisbon!

Your responsibilities and impact as a Customer Service Associate in Lisbon will be:

  • Answering inquiries of customers in one of the two subfields "Pharma" (pharmaceutical medical devices)  or "Vision Care" (contact lenses, care products, etc.)

  • Providing information about the products, durability, indication, storage and clarify uncertainties

  • Other questions will be forwarded to the responsible departments

  • Identify issues and provide solutions

  • Ensure high level of customer satisfaction

  • Be a team player and participate in the success of the team and project

Is customer service a new field that you want to gain expertise and achieve your career goals? The good news is that this company is recruiting based on soft skills, regardless of your field of studies – they will train you in every aspect of the job.

What’s in it for you?

  • Type of Contract:  a long term fixed term contract for 12 months, renewable every year

  • Working Hours: Mo - Fr on rotating shifts from 7am to 5pm. 40/week (8h/day)

  • Training: Have a kick-start your career with the intensive training that the company offers to their new employees.

  • Salary Conditions(*): You have 2 options:

    • Including free accommodation (shared flat, all bills included): 950-1030€ gross/month

    • Excluding accommodation: 1300-1400€ gross/month 

(*) Compensation during training period if successful (10 days): 50% of your hourly wages (lower taxes).

  • Relocation Package for International Candidates:

    • Reimbursement of your initial flight expenses after 9 months

    • Airport pick-up

    • Yearly two-way flight ticket back to your home country (within the EU)

    • Help in paperwork, opening bank account, etc. upon your arrival.

  • Extra Perks:

    • Private health insurance after 6 months of contract which is extra to the standard insurance

    • Free Portuguese lessons, cooking classes, sports activities and social events organized by the company

    • Portuguese public holidays and 22 days of paid holidays

      Career Growth Opportunities: Various career development chances in different paths.

Skills, qualifications and interests you need to succeed in this role:

  • Speaking a native level of German and at least a B1 level in English

  • Knowing the value and impact that a good customer experience can create

  • Being an attentive listener, comfortable and skilful at communicating with people

  • Enjoying being energetic, innovative and working proactively at a fast pace

  • Getting excited about intercultural communication and the expatriate lifestyle

  • Already living in or willing to relocate to Lisbon for an international career and life experience.

Your Future Company:
Located in Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation and your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. You will be an added value to their international team including talents from more than eighty nationalities all over the world.

Is this project not the best fit for you? Feel free to check our other opportunities for German speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.