Customer Service for a Medical Device Company (Austrian German Speaker)

Location Lisbon
Discipline: Customer Service
Language Austrian, German
Job type: Entry-Level
Salary: €14300 to €19400
Contact name: Benita Fiedler

Contact email: benita@bluselection.com
Job ref: 2740
Published: 14 days ago
You are interested in medicine?
You would like to help people with a disease?
Work for a medical device company, that wants to make the life of people with diabetes easier.

Are you looking for a new experience to grow personally and professionally? - Be part of an international team in beautiful Lisbon!


Your responsibilities and impact as a Customer Service Agent will be:

- Taking care of inquiries from the customers all about the Omnipod-Product, an Insulin Management System
- From responding to inbound calls, being responsible for orders, coordinating product shipment to customers
- Providing support and direction to customers, resolve their issues in a timely and empathetic manner
- Encouraging customers compliance with product utilization

What’s in it for you?

Type of Contract: A fixed-term contract that is renewable every year.
Working Hours: full time (40h/week) on rotating shifts (nightshifts included, schedule 24/7)
Training: Have a kick-start your career with the intensive training that the company offers to their new employees.
Salary Conditions(*): You have 2 options:
Including free accommodation (shared flat, all bills included): 1.180€ gross/month
Excluding accommodation: 1.540€ gross/month

Relocation Package for International Candidates:
- Reimbursement of your initial flight expenses after Training
- Airport pick-up
- Yearly two-way flight ticket back to your home country (within the EU)
- Help in paperwork, opening bank account, etc. upon your arrival.
Extra Perks:
- Private health insurance after signature of contract which is extra to the standard insurance
- Free Portuguese lessons, cooking classes, sports activities and social events organized by the company
- Portuguese public holidays and 22 days of paid holidays.

Your Future Company:

Located in Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation and your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. You will be an added value to their international team including talents from more than 80 nationalities all over the world.
Career Growth Opportunities: Various career development chances in different paths.

Skills, experiences and interests you need to succeed in this role:

- A native level of German and a good level of English
- Enthusiasm about medicine and affinity for providing help
- Knowledge of the value and impact that a good customer experience can create
- Being an attentive listener, comfortable and skilful at communicating with people
- Being energetic, innovative and working proactively at a fast pace
- Excitement about intercultural communication and the expatriate lifestyle
- Living in or willing to relocate to Lisbon for an international career and life experience
- Having a valid work permit for Portugal (required).


What should you expect from living in Lisbon?

- A colourful and vibrant city with a rich cultural history
- All the pros of living in a European capital on a budget
- Friendly people, good vibes and a happy-go-lucky urban life
- Warm climate all year and a sunny beach life next to the Atlantic
- A local community with a good level of English and an international environment

Learn more about Lisbon on our Blog.

Your Recruitment Process with Blu Selection

Hi, I’m Benita from Blu Selection. I’ll take care of your recruitment process for this position. Feel free to call me at +34932204320 or reach me via LinkedIn

This project not the best fit for you? Still, send me your CV to be considered for other projects or future opportunities.