Customer Service for Electronic Devices (German Speaker)

Location Lisbon
Discipline: Customer Service
Language Austrian, German
Salary: €11400 to €16800
Contact name: Marie Wittke

Contact email: mariew@bluselection.com
Job ref: 1724
Published: 10 months ago

Today, working for technology brands rimes with passion, energy and innovative spirit. This sounds like you? Check this out and you might soon join their international office in Lisbon!
From mobile phones to laptops and domestic gadgets - this international giant is providing everything to make us better connected and our lifes easier. Are you ready to join a brand which strive every day to revolutionize the world?

Your responsibilities and impact as a Technical Support Agent will be:
 

Quality and Service is what is all about in today’s world for companies to remain competitive. Your tasks will include: 
  • Being a mentor and presenting product/service information to the customers  Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail or social media
  • Delivering calm and resourceful troubleshooting for customer queries regarding their customer experience
  • Being in contact with other departments and redirecting related cases and issues to responsible departments
  • Ensuring and participating in the success of your department.

Skills, qualifications and interests you need to succeed in this role:
  • A native level of German and a good level of English
  • Enthusiasm/willigness to learn about technical products
  • Knowledge of the value and impact that a good customer experience can create  Being an attentive listener, comfortable and skilful at communicating with people  Being energetic, innovative and working proactively at a fast pace
  • Excitement about intercultural communication and the expatriate lifestyle
  • Living in or willing to relocate to Lisbon for an international career and life experience 
  • Having a valid Portuguese work permit (required).
 
What’s in it for you?
 
  • Type of contract: yearly or 6 months contracts, renewable
  • Working hours: 40h/week, in rotative shifts (5days/week, 8h/day from 7 AM - 7 PM)
  • Salary conditions (*) – 2 options
  1. Including free accommodation (shared flat, all bills included): 950€ – 1.000€ gross/month (based on level of experience
  2. Excluding accommodation: 1.300 – 1.400€ gross/month (based on level of experience)
  • For international candidates:
  • Reimbursement of your initial flight
  • Airport pick up
  • Yearly two-way flight ticket back to your home country (within the EU)
  • Help in paperwork, opening bank account, etc. upon your arrival 
  • Private health insurance included from first day of contract signature
  • Free Portuguese lessons, cooking classes, sport activities and social events organized by the company
  • Real career opportunities in different career paths

Your Future Company:

Located in Lisbon, you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!

Skills, qualifications and interests you need to succeed in this role:
  • A native level of German and a good level of English
  • Enthusiasm/willigness to learn about technical products
  • Knowledge of the value and impact that a good customer experience can create  Being an attentive listener, comfortable and skilful at communicating with people  Being energetic, innovative and working proactively at a fast pace
  • Excitement about intercultural communication and the expatriate lifestyle
  • Living in or willing to relocate to Lisbon for an international career and life experience 
  • Having a valid Portuguese work permit (required).

What should you expect from living in Lisbon?
  • A colourful city view and a rich cultural history
  • Pros of living in a European capital on a budget
  • Delicious Portuguese cuisine and famous cafe culture
  • Friendly people, good vibes and a happy-go-lucky urban life
  • Warm climate all year and a sunny beach life next to the Atlantic
  • A large English-speaking local community and international environment

Is this project not the best fit for you? Feel free to check our other opportunities for German speakers in Portugal or send us your CV to be considered for other projects or future opportunities.