Customer Service Support for Fashion Retailer PVH (Dutch/Flemish)

Location Lisbon
Discipline: Administration & Back Office, Customer Service
Language Dutch, Flemish
Job type: Entry-Level
Salary: €11400 to €15000
Contact name: Carina Kachramanian

Contact email: carina@bluselection.com
Job ref: 2608
Published: 2 months ago
If you are a fashionista who knows the ins and outs of high-end fashion trends you probably know how PVH Corp. plays a great role in the apparel industry. Then there’s a high chance that you would be interested in having an international career experience abroad where you can make a difference with your special interest in the fashion industry. Just like the quality they provide in their products they value the quality of consumer experience their customers get. That’s why they need support for their customer service department located in Lisbon.

Part of your daily activities will be:
- Listening to customers’ questions and concerns, providing the best possible answers and solutions;
- Troubleshooting regarding orders, deliveries, payments and returns;
- Providing information about fashion products;
- Escalating and rerouting the necessary matters and issues to other departments.
- You will be an added value to their international team including talents from more than 80 nationalities all over the world.

Your profile
– You are up to fluent in Dutch and have good knowledge of English
– You are energetic and innovative
– You are a fast thinker and work proactively
– Motivation and teamwork are some of your soft skills
– Passion for fashion and trends. 
– You have excellent communication skills
– You have an intercultural mind and willing to work with many other nationalities

What’s in it for you?
Type of Contract: A fixed-term contract that is renewable every year.
Working Hours: Full time between 08:00-20:00 on rotating shifts (Monday-Sunday) 40h/week 
Training: Have a kick-start your career with the intensive training that the company offers to their new employees.
Salary Conditions(*): You have 2 options:
Including free accommodation (shared flat, all bills included): 950€ gross/month
Excluding accommodation: 1240€ gross/month
(*) Compensation during training period if successful (7 days): 50% of your hourly wages (lower taxes).
Relocation Package for International Candidates:
- Reimbursement of your initial flight expenses after 9 months
- Airport pick-up
- Yearly two-way flight ticket back to your home country (within the EU)
- Help in paperwork, opening bank account, etc. upon your arrival.
Extra Perks:
- Private health insurance after 6 months of contract which is extra to the standard insurance
- Free Portuguese lessons, cooking classes, sports activities and social events organized by the company
- Portuguese public holidays and 22 days of paid holidays.
-Career Growth Opportunities: Various career development chances in different paths.

What should you expect from living in Lisbon?
- A colourful city view and a rich cultural history
- Pros of living in a European capital on a budget
- Delicious Portuguese cuisine and famous cafe culture
- Friendly people, good vibes and a happy-go-lucky urban life
- Warm climate all year and a sunny beach life next to the Atlantic
- A large English-speaking local community and international environment

Hi, I'm Carina from Blu Selection. I’ll take care of your recruitment process for this position. Feel free to call me at +34 931 24 44 90 or reach me via LinkedIn.
Is this project not the best fit for you? Still, send me your CV to be considered for other projects or future opportunities.