Digital Marketing Web Product Implementation Specialist (French Speaker)

Location Lisbon
Discipline: Customer Service, Information Technologies, Technical Support
Language French
Salary: €11400 to €15160
Contact name: Lola Roulin

Contact email: lola@bluselection.com
Job ref: 2140
Published: 6 months ago

Today, working for technology brands rimes with passion, energy and innovative spirit. Does this sound like you? Check this out and you might soon join their international office in Lisbon!

Your responsibilities and impact working as a Technical Support Specialist will be:

  • Providing support to customers by responding to inbound requests and document relevant case information
  • Assisting users with pre-sales, general inquiries and technical support issues via phone/email/social media channels
  • Adapting the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/e-commerce reviews) channel
  • Ensuring excellent customer satisfaction by responding in an appropriate and friendly manner
Skills, qualifications and interests you need to succeed in this role:
  • You must be a French Native speaker and good English (B2 level)
  • Interest or willing to learn about JavaScript, HTML5 and CSS/CSS3
  • Interest or willing to learn about CMS platforms at like Wordpress/Shopify/Wix/Joomla or similar
  • Experience or interest for online advertising or ad product experience
  • Troubleshooting skills
  • Technologically capable to quickly learn customer service software applications and process customer implementations that do not necessarily follow a standard template / process
  • Experience working in a B2B environment
  • Strong communication, customer service, relationship management and support skills
What’s in it for you?
  • Contract type: a fixed-term contract for one year that can be renewed every year
  • Working hours: Mon – Fri 8 am to 5 pm (40 hrs/week)
  • Training: 9 weeks
  • Salary conditions (*) – 2 options: a.) Including free accommodation (shared flat, all bills included): 950€ gross/month + bonus of up to 300€ gross per quarter
  • b.) Without accommodation: 1.160€ gross/month + bonus of up to 300€ gross per quarter
  • (*) Compensation of the training period 100%
  • For international applicants:
  • Reimbursement of your initial flight costs after 9 months
  • Pick up from the airport
  • Annual return ticket to your home country (within the EU)
  • Help with paperwork, opening a bank account, etc. upon arrival
  • Free Portuguese lessons, cooking classes, sports activities and social events organized by the company
  • Real career opportunities in different career paths

Is this project not the best fit for you? Feel free to check our other opportunities for French speakers in Portugal or send us your CV to be considered for other projects or future opportunities.