Location: Vienna (Remote-first, optional office access in Vienna)
Employment Type: Full-time
Compensation: €65,000 – €95,000 gross/year + equity

About fonio.ai

fonio.ai is an AI voice automation company building AI telephone assistants for small and medium-sized businesses. The product ensures that no business call is ever missed, helping companies stay responsive while focusing on what matters most.

The vision goes beyond voice: fonio.ai is building toward the first fully automated, AI-native CRM system.

With 7,500+ customers, €5M+ ARR, and ~30% monthly growth, the company is scaling fast toward a €30M ARR target by year-end, operating in a high-ownership, high-velocity environment.

The Role

As a Forward Deployment Engineer, you work directly at the intersection of product, engineering, and customer implementations. You translate real customer requirements into robust, production-ready setups, and ensure fonio is successfully deployed end-to-end in live environments.

You build and maintain integrations, workflows, and AI-driven logic that make customer deployments fast, reliable, and scalable.

You are not just shipping features—you are making sure they work in the real world.

Key Responsibilities

• Gather customer requirements and translate them into clear implementation plans
• Deploy and configure fonio setups in production (workflows, logic, prompts, guardrails)
• Implement integrations with third-party systems (APIs, webhooks, CRM, calendars, ticketing systems, etc.)
• Build small features and glue-code to support specific customer use cases
• Debug live production issues (calls, flows, edge cases, failures) and ship fast fixes
• Create reusable templates and deployment playbooks for scalable rollouts
• Collect structured product feedback and surface pain points and feature gaps to the team
• Work closely with Product, Engineering, and Go-to-Market teams

What You Bring

• Strong coding skills and ability to independently implement solutions
• Solid understanding of AI systems and LLMs (prompting, tool use, RAG, failure modes)
• Workflow thinking: ability to translate complex processes into reliable, testable systems
• Experience with APIs, webhooks, authentication, and integration patterns
• Basic cloud understanding (deployments, observability, debugging in production)
• Strong pragmatic mindset: ship fast, stabilize, iterate
• Bonus: experience with voice/telephony systems, n8n, TypeScript, Python, SQL, monitoring/tracing, GDPR compliance
• Fluent German prefered and strong English

What You Can Expect

• Full ownership of customer deployments and production setups
• Direct impact on real customer outcomes
• 100% focus time (no regular meetings)
• Extremely fast execution pace with frequent shipping
• High autonomy and direct collaboration with product and engineering
• Immediate exposure to real production systems and edge cases

Benefits

• €65,000–€95,000 salary + equity
• 100% remote with optional office in Vienna (7th district, meals included)
• Unlimited budget for tools when ROI is clear
• Access to top-tier AI tooling and infrastructure
• Fast-moving environment with thousands of active customers shaping the product