Fraud Prevention Agent (Turkish Speaker)

Location Lisbon
Discipline: Administration & Back Office, Customer Service
Language Turkish
Salary: €16000 to €19100
Contact name: Janette Ullakko

Contact email:
Job ref: 2240
Published: about 1 year ago

+++ Please apply only if you hold EU citizenship or valid work permit for Portugal +++  Thank you!

Are you interested in the world of electronics and ready to investigate possible payment fraud?
As a Fraud Prevention agent you will be assigned orders of web purchases which fall under the scope of doubtful integrity. It is required to review an array of data and perform an investigation leading to acceptance or cancellation of an order.

Your responsibilities and impact as Digital Product Advisor will be:
– Focal goal: identifying nefarious activity
– Identify and record deviating activities, discover trends, and flag emerging issues
– Outreach to customers via phone and email 
– Sharp and privacy-compliant conversational skills are necessary when discussing order details with bill payers and general customers. 

Skills, qualifications and interests you need to succeed in this role:
– You have a native level in Turkish 
– You have an excellent level of English
– You are a natural problem-solver
– You are able to deliver deep analysis on customer data
– You can work quickly and efficiently under deadline pressure
– You can work independently and under minimal supervision
– You pay great attention to detail and work with accuracy
– You are motivated and with a positive mindset
– You are a team player
– You are client and service oriented
– You are willing to stay in the country for the medium term at least (no summer or short term project!) 

What's in it for you?
– Salary of 1142 € gross/month (x14 per year) + 150 € bonus/month
– 6 € meal voucher per work-day
– Full time job (40h/week), Monday-Sunday (Rotative shifts 7 am – 10 pm)
– Private health insurance after 6 months
– Initial 6 months contract + 6 months + 6 months + permanent contract
– 30 days of probation period
– A stable job and opportunities to grow within the company
– Contract as from the first day of training (training is paid 100%)
– A family style working environment, while benefiting from an international and multicultural company
– Opportunity to work for Top companies on the market

Your Future Company: 
Our partner is an international services company specialising in customer experience and business process outsourcing with over 50 000 employees. For their client, an American multinational technology company, they are currently recruiting a Turkish speaker for their office in Lisbon.

Is this project not the best fit for you? Feel free to check our other opportunities in Customer Service in Lisbon or send us your CV to be considered for other projects or future opportunities.