Are you an experienced operations leader with a passion for service excellence and team development? Ready to take on a strategic role within a premium, international environment? This opportunity in Lisbon might be your next career move.

Your Responsibilities

As Deputy General Manager, you will play a key role in steering operations across the EMEA region while ensuring the highest quality standards are met.

• Lead and coordinate concierge operations across EMEA
• Manage, coach, and support team managers and concierge teams
• Oversee operational performance and ensure alignment with service quality standards
• Monitor workforce planning, scheduling, and workload distribution
• Ensure processes and procedures are consistently applied and optimized
• Drive team development through coaching, training, and performance evaluations
• Take ownership of key performance indicators such as quality, productivity, and responsiveness
• Identify areas for improvement and implement continuous optimization strategies
• Support recruitment and HR processes for concierge teams
• Act as backup to the General Manager when needed
• Collaborate closely with internal departments to ensure smooth operations

Your Profile

• Degree in Business, Management, or a related field
• Proven experience in operations and team management, ideally within a contact center or service-driven environment
• Strong leadership skills with experience in coaching and developing teams
• Analytical mindset with the ability to assess performance and drive improvements
• Excellent communication and interpersonal skills
• Team-oriented with a hands-on and proactive approach
• Organized, autonomous, and solution-driven
• Comfortable working with digital tools and systems
• Fluent in English and French

What’s in it for you?

• A strategic leadership role in an international and fast-growing company
• The opportunity to shape operations and drive impact across a key region
• A collaborative and people-focused company culture
• Career growth opportunities within a global organization

Your future company

Founded in 2008, our client is a global leader in premium concierge services, with over 500 employees worldwide. The company designs bespoke digital marketing programs and exclusive experiences for high-end clients, helping prestigious brands build strong emotional connections and long-term loyalty.

People are at the heart of everything they do. Joining this company means becoming part of a close-knit, passionate team that values collaboration, service excellence, and shared success.