Internal Service Desk (Italian/French Speaker - temp 6 months)

Location Barcelona
Discipline: Information Technologies, Technical Support
Language English
Contact name: Tino Legrand

Contact email: tino@bluselection.com
Job ref: 2561
Published: 3 months ago

Your Future Company:

An international SSC widely acknowledged as an excellent service provider for companies all over Europe is looking for experts in finance, administration, marketing, IT, HR and recruitment to join their hub in Barcelona. They offer a dynamic and multicultural environment with a team including talents from more than 30 different nationalities working on high-quality standards.

Your responsibilities as an Internal Service Desk will be: 

  • Providing first line support across the EMEA region
  • Managing incidents and service requests within the agreed targets 
  • Managing and effectively dealing with service requests and tickets via telephone and ticket or Manage access management requests (Account creation, transfer, user changes, leavers…) within the agreed targets depending on the team they are supporting to in the specific moment
  • Providing excellent Customer Service by maintaining regular communication with users and provide updates proactively  
  • Respecting deadline for projects and assigned tasks 
  • Proactively dealing with second levels, providers, stakeholders when needed 
  • Providing regular visibility to the Management in case of chases, escalations, major incidents 
  • Ensuring phone availability  
  • Contributing to the maintenance of the Knowledge Base by suggesting improvements & changes based on business feedback 
  • Taking initiative by proposing improvements, workarounds, solutions 
  • Ensuring the correct application of internal processes for each country and full troubleshooting is always documented 
  • When possible, become an expert champion in on one topic at least  
  • Making sure you keep accountability on communication and stay updated 
  • Enabling team work by collaborating with your colleagues 
  • Proactively enable team work by collaborating and sharing information with your colleagues 

Skills and relevant experiences you will need:

  • You are fluent in English and French or Italian
  • You are based in Barcelona and have a NIE
  • You have experience with Service logging tools 
  • You preferably have an understanding of  Incident, Change and Problem Management as an advantage. Having a ITIL Foundation Certification is advantageous but not necessary
  • You have strong knowledge of Windows 7 and 10, Citrix environment, including networking components, services and user profiles
  • You have experience with at least one of the following: Active Directory, Windows Terminal Services, Citrix Metaframe, Thin Client Terminals, Database Systems, Exchange and Office 365
  • You are flexible, detail oriented, organized and energetic
  • You have great time-management and communication skills

What’s in it for you?

  • Temporary contract of 6 month with possibility to extend
  • Salary aligned with your experience and the market
  • Meal vouchers
  • Monday to Friday (Fixed shift either 08:00-17:00 or 09:00-18:00)
  • Career opportunities
  • Starting date: ASAP

What should you expect from living in Barcelona?

  • The unique experience of an international and diverse culture
  • A beautiful beach city surrounded by both coastal towns and mountains
  • Delightful gastronomic experiences of Spanish, Catalan and World cuisines
  • Quite a dynamic and active urban life where it is difficult to get bored
  • Sunny days, Mediterranean weather and a relaxed lifestyle
  • An attractive startup and innovation hub with exciting opportunities

Hi, I’m Tino from Blu Selection. I’ll take care of your recruitment process for this position. Feel free to call me at +34 931 24 44 90 or reach me via LinkedIn.

Is this project not the best fit for you? Still, send me your CV to be considered for other projects or future opportunities.