Sales Supervisor (Italian Speaker)

Location Barcelona
Discipline: Sales Management
Language English, Italian
Job type: Senior-Level
Contact name: Tony Carberry

Contact email: tony@bluselection.com
Job ref: 3047
Published: 2 months ago

This is a great opportunity to onboard with a well-established company who are market leaders in their space, operating within numerous industries such as telecommunications, financial services, e-commerce & more. They´re located in over 50 different countries within the UK & EU, one of which being Barcelona and they have just opened a position for an experienced Success Development Specialist to join their team.

 

Your Responsibilities and Impact working as a IT Sales Supervisor will be:

  • Monitor and report team performance (correct call treatment, case treatment)
  • Give agents feedback on their individual performance preferably on a weekly base to improve and motivate their daily work.
  • Motivate as a team leader controlling?turnover and retaining potential and motivated team members.
  • Organize weekly meetings to give feedback on team performance, inform on new procedures, upcoming changes
  • Keep track of each agent’s training and training needs to improve technical and phone communication’s skills
  • Participate in the recruitment process close to HR Department giving an update from the needs and interviewing as a second interview the candidates who passed the HR interview
  • Manage all disciplinary issues effectively (with oral warning and requesting HR with written ones)
  • Ask management to hire new agent(s) either to substitute or to complete the team using concrete metrics
  • Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts), log call details onto call management systems and provide response and resolution within SLA.
  • Maintain l knowledge and expertise associated with applications specific to individual customers.
  • Ensure contractual SLA is maintained.

 

 

Skills, qualifications and interests you will need to succeed in this role:

  • Native Italian speaker with English fluency.
  • Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
  • Business knowledge and commercial awareness
  • Strong communication skills
  • Ability to implement and manage change
  • Follow the security rules of the company
  • IT knowledge
  • High customer care knowledge

 

What’s in it for you?  

  • Full time (39 hours/week) with a long-term contract.
  • Schedule: Monday to Friday from 09:00am to 18:00pm (short day on Fridays)
  • 25,000 euros gross/year + up to 4,000 euros gross/year in bonus + up to 15,000 euros for overachievements (100% linked to target achievement)

 

 

Your future company?

 

Is this Job role not the best fit for you? Feel free to check out our other Sales opportunities in Spain or send a copy of your CV to be considered for other projects or future opportunities.