Medical Technical Support (German Speaker)

Location Barcelona
Discipline: Customer Service, Technical Support
Language German
Contact name: Marie Wittke

Contact email:
Job ref: 1503
Published: 6 months ago

The Company.

Would you like to join an international BPO company on an exciting project in Barcelona and help people with an innovative product?

For our client, a fast-growing BPO player, we are looking for tech-savvy candidates who are committed to join the Dexcom project.

The Job.

You will:
– Take care of inquiries and technical issues from patients and provide support via e-mail and phone calls
– Maintain and update the patients accounts
– Observation of ongoing procedures to guarantee the compliance of set standards
– Report and analyze patient and device information, dispatch replacement products and samples and catch up with patients according to departmental standards
– Dealing with sensible data
– Ensure high quality service and client’s satisfaction

The Profile.
– You speak German at a native level and perfect English
– You are based in Barcelona and hold the NIE and SSN
– You have strong experience in technical support and troubleshooting
– You are interested in medical innovations
– You have knowledge of all Windows/Mac OS X operating systems and related web browsers
– You have excellent listening and problem-solving skills
– You have the ability to convey empathy and trustworthiness
– You can handle sensitive data reliably

The Offer
– A full-time job, 39h/week with rotative shifts 
– Yearly salary of 23500€ gross (split in: 19520€ gross/year + 1339,8 € gross/year language bonus + 2640 € gross/year project bonus)
– A modern and conveniently located office near Glories, with an international team
– Great growing opportunities

What should you expect from living in Barcelona?
- The unique experience of an international and diverse culture
- A beautiful beach city surrounded by both coastal towns and mountains
- Delightful gastronomic experiences of Spanish, Catalan and World cuisines
- Quite a dynamic and active urban life where it is difficult to get bored
- Sunny days, Mediterranean weather and a relaxed lifestyle
- An attractive startup and innovation hub with exciting opportunities

Hi, I’m Marie from Blu Selection. I’ll take care of your recruitment process for this position. Feel free to call me at +34 931 24 44 90 or reach me via LinkedIn

This project not the best fit for you? Still, send me your CV to be considered for other projects or future opportunities.