Reservations Agent (Dutch/Flemish Speaker)

Location Barcelona
Discipline: Customer Service
Language Dutch, English
Job type: Entry-Level
Contact name: Tino Legrand

Contact email:
Job ref: 2785
Published: 23 days ago

Your future company 

A young and entrepreneurial Dutch online travel agency specialised in tailor-made fly-drives in attractive European destinations. You will be joining an expanding yet family-orientated and informal environment working on the highest quality standards. 

Your responsibilities and impact working as a Reservations Agent will be: 

  • Being the connection between the sales department and the providers and financial administration
  • Taking care of the daily hands-on reservations
  • Taking care of all travel services (hotel, car rental, flights and activities)
  • Being in charge of the contracting of hotels and new partners for leisure and business clients
  • Continuously optimisation travel needs and improving the product assortment
  • Being the perfect travel consultant to the clients
  • Answering  phone and email queries from guests in a timely and respectful manner
  • Inputting into new ideas on how the company continually improves the sales process and its approach

Skills, qualifications, and interests you need to succeed in this role:

  • You are native in Dutch/Flemish and speak English at a professional level
  • You have valuable experience as a reservations agent 
  • You have a deep interest in the tourism industry
  • You like to get things done and preferably quickly
  • You are well organised, used to work with to-do lists and prioritise easy
  • Your communication is clear, to the point and efficient
  • You work well on yourself and within a team
  • In a dynamic surrounding you are well at maintaining peach and overview
  • You are a digital and online professional who works quick and easy with Microsoft, experience with systems and likes to have an office job
  • You are empathic and are well at managing stakeholders

What’s in it for you? 

  • 40 hours a week, Monday to Friday
  • Full time at the office located in the heart of Gothic
  • Competitive salary based on experience 
  • 23 holiday days + festivity days on the basis of Dutch calendar
  • Laptop and phone
  • Spanish or Dutch permanent contract 
  • Starting date: ASAP

What should you expect from living in Barcelona?

  • The unique experience of an international and diverse culture
  • A beautiful beach city surrounded by both coastal towns and mountains
  • Delightful gastronomic experiences of Spanish, Catalan and World cuisines
  • Quite a dynamic and active urban life where it is difficult to get bored
  • Sunny days, Mediterranean weather and a relaxed lifestyle
  • An attractive startup and innovation hub with exciting opportunities

Is this project not the best fit for you? Feel free to check our other opportunities for Dutch speakers or send us your CV to be considered for other projects or future opportunities.