Sports Retail Customer Service Agent (Dutch Speaker)

Location Lisbon
Discipline: Customer Service
Language Dutch, Flemish
Salary: €15600 to €18700
Contact name: Sander Kessels

Contact email:
Job ref: 2028
Published: 6 months ago

the customers and find the best solution to make them happy again. You appreciate the quality of products and services. Do you know what makes the difference? Show this in the contact with customers and try to keep their satisfaction. 

The Company.

This fast-growing multinational company has more than 50.000 employees helping over 500 globally acknowledged brands to provide a first-rate customer service experience. Combining technology with a human touch they achieved a worldwide presence and credibility in the outsourcing scene. They are welcoming new talents to join them in their office in Lisbon.

Your responsibilities and impact as an a Sports Retail Customer Service Agent will be:

– Being a mentor to consumers in different fields (there are several projects)
– Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail or social media;
– Identify new business opportunities by cross and upselling
– Delivering calm and resourceful troubleshooting for customer queries regarding their shopping experience;
– Being in contact with other departments and redirecting related cases and issues to related departments.

The Offer.

– Salary of 1.117€ per month (x14 per year) + 150 € bonus/month
– 6€ meal voucher per work-day
– Signing bonus of 1.000€
– Full time job (40h/week), Monday-Saturday (Rotative shifts 7 am – 10 pm)
– 12 months contract
– 30 days of probation period
– For international candidates:
   – Yearly two-way flight ticket back to your home country (within the EU)
   – Payment of 400 €/month for the rent (during the first 6 months) for relocating candidates
   – Reimbursement of flight tickets (+ Covid test of max 120€) after 3 months

– Contract as from the first day of training (training is paid 100%) 
– Private health insurance from the beginning
– A stable job and opportunities to grow within the company
– A family style working environment, while benefiting from an international and multicultural company
– Opportunity to work for Top companies on the market 

Skills, experiences and interests you need to succeed in this role:
– Speaking a native level of Dutch and at least a B2 level in English
– Knowing the value and impact that a good customer experience can create
– Being an attentive listener, comfortable and skillful at communicating with people
– Enjoy being energetic, innovative and working proactively at a fast pace
– Getting excited about intercultural communication and the expatriate lifestyle
– Are already living in or willing to relocate to Lisbon for an international career and life experience.

Hi, I’m Yasmina from Blu Selection. I’ll take care of your recruitment process for this position. Feel free to call me at +34 931 24 44 90 or reach me via LinkedIn.

This project not the best fit for you? Still, send me your CV to be considered for other projects or future opportunities.