Sports Retail Customer Service Agent in Lisbon (German Speaker)

Location Lisbon
Discipline: Customer Service
Language Austrian, German
Job type: Entry-Level
Contact name: Marie Wittke

Contact email:
Job ref: 2523
Published: 3 months ago
Are you ready to demonstrate your fashion and sports expertise? One of the biggest sportswear brands is looking for talented individuals who can improve their customer support team in Lisbon. Be responsible for the needs of the customers and find the best solution that maximizes customer satisfaction. Do you appreciate the quality of products and services? Do you know how to make the difference? Apply for this position in the beautiful Lisbon!

The Employer.
This fast-growing multinational company has more than 50.000 employees who help over 500 globally acknowledged brands in providing a top-tier customer service experience. By combining technology with a human touch, they have achieved a worldwide presence and credibility in the outsourcing scene. Currently, they are welcoming new talents to join them in their Lisbon offices.

Your responsibilities and impact as a Sports Retail Customer Service Agent will be:
- Placing orders
- Responding to inquiries about the brand’s products and/or services
- Locating products at the client stores and Authorized Dealers who carry these products
- Collecting and providing feedback regarding products, websites, and advertising
- Checking on Order Status
- Setting up returns, checking the status of returns and refunds, assisting with refunds (dependent on payment method)
- Setting up claims and checking on status
- Handling Consumer Complaints regarding their experience at client Authorized Retailers
- Scheduling callbacks and performing outbound Calls, if necessary or upon the request

Skills, experiences and interests you need to succeed in this role:
–Speaking a native level of German and at least a B2 level in English
–Knowing the value and impact that a good customer experience can create
–Being an attentive listener, comfortable and skillful at communicating with people
–Enjoy being energetic, innovative and working proactively at a fast pace
–Getting excited about intercultural communication and the expatriate lifestyle
–Are already living in or willing to relocate to Lisbon for an international career and life experience.

What’s in it for you?
- Type of Contract: 12 months contract (renewable)
- Working Hours: 40h/week; 5 days/week in rotative shifts from Mon-Sat from 7 AM to 10 PM
- Training fully paid (approx. 3 weeks)
- Salary Conditions(*): 1235 € gross/month (Paid 14 times!) + 150€ gross/month performance bonus + meal vouchers (6€/work day)
Extra Perks:
- Private health insurance from day 1
- International environment with team building events etc,
For international candidates:
– Yearly two-way flight ticket back to your home country (within the EU)
– Payment of 400 €/month for the rent (during the first 6 months) for relocating candidates
– Reimbursement of flight tickets (+ Covid test of max 120€) after 3 months

Hi, I’m Marie from Blu Selection. I’ll take care of your recruitment process for this position. Feel free to call me at +34 931 24 44 90 or reach me via LinkedIn. Let’s have a talk!

Is this project not the best fit for you? Still, send me your CV to be considered for other projects or future opportunities.