Technical Support for Security Company (French Speaker)

Location Barcelona
Discipline: Customer Service, Information Technologies, Technical Support
Language French
Job type: Entry-Level
Contact name: Lola Roulin

Contact email:
Job ref: 2161
Published: 10 months ago


Are you interested in technology and are you tech savvy?
Do you want to be part of a multicultural team in a company which works alongside well-known brands?
Do you want to work for a global player of smart lightning solutions?
Do you want to relocate to the beautiful capital of Portugal, Lisbon?
Then this could be the perfect opportunity for you to have an experience of a lifetime!


Your responsibilities and impact working as a Technical Support will be:

  • Help clients identify and understand technical problems.
  • Identify the causes of possible technical problems.
  • Review information collected during calls to improve service.
  • Guiding the client remotely to solve technical problems following the stipulated procedures (incoming and outgoing calls).
  • Generate appointments with technicians when the issue cannot be resolved remotely.
  • Build customer loyalty and offer them new products.

Skills, qualifications and interests you need to succeed in this role:

  • Native level of French.
  • Fluent level of English (desirable) or Spanish (desirable).
  • Know how to identify problems and find a solution.
  • Sales oriented person.
  • Desirable CRM or sales experience.
  • Person interested in B2C sales and technology.

What's in it for you?

  • Contract from Monday to Sunday (with two holidays a week), 39 hours / week, from 08.00 to 22.00
  • Salary: € 18,500 - € 20,900 gross / year
  • Referral Program: Bring a friend and receive a bonus (€ 600 - € 1,000 depending on the market / project)
  • Real possibility of growth within the company.
  • Dynamic and international environment.
  • Excellent work environment and activities
  • 3 weeks training, paid from day one

Your Future Company:
Do you have a positive attitude with a go-getter mindset? 
Are you interested in learning more about customer satisfaction in IT?
Would you like to join a globally thriving IT company?
Good, then this might be your entry ticket!

+++Please apply only if you hold EU citizenship or valid work permit for Portugal+++

Is this project not the best fit for you? Feel free to check our other opportunities for French speakers in Portugal or send us your CV to be considered for other projects or future opportunities.