Technical Support for Security Company (French Speaker)

Location Barcelona
Discipline: Customer Service, Information Technologies, Technical Support
Language French
Contact name: Marie Wittke

Contact email: mariew@bluselection.com
Job ref: 2161
Published: 6 months ago

 

+++Please apply only if you hold EU citizenship or valid work permit for Portugal+++

The Company.
Do you have a positive attitude with a go-getter mindset?

Are you interested in learning more about customer satisfaction in IT?

Would you like to join a globally thriving IT company?

Good, then this might be your entry ticket!

 

Your responsibilities and impact working as a Technical Support will be:

  • Help clients identify and understand technical problems.
  • Identify the causes of possible technical problems.
  • Review information collected during calls to improve service.
  • Guiding the client remotely to solve technical problems following the stipulated procedures (incoming and outgoing calls).
  • Generate appointments with technicians when the issue cannot be resolved remotely.
  • Build customer loyalty and offer them new products.

 

Skills, experiences and interests you need to succeed in this role

 

  • Native level of French.
  • Fluent level of English (desirable) or Spanish (desirable).
  • Know how to identify problems and find a solution.
  • Sales oriented person.
  • Desirable CRM or sales experience.
  • Person interested in B2C sales and technology.

 

What’s in it for you?

 

  • Contract from Monday to Sunday (with two holidays a week), 39 hours / week, from 08.00 to 22.00
  • Salary: € 18,500 - € 20,900 gross / year
  • Referral Program: Bring a friend and receive a bonus (€ 600 - € 1,000 depending on the market / project)
  • Real possibility of growth within the company.
  • Dynamic and international environment.
  • Excellent work environment and activities.
  • 3 weeks training, paid from day one

 

 

Hi, I’m Myriam from Blu Selection. I’ll take care of your recruitment process for this position. Feel free to call me at +34 931 24 44 90 or reach me via LinkedIn.

Is this project not the best fit for you? Still, send me your CV to be considered for other projects or future opportunities!