Travel Agent in Barcelona (Swedish Speaker)

Location Barcelona
Discipline: Customer Service
Language Swedish
Job type: Entry-Level
Contact name: Janette Ullakko

Contact email: janette@bluselection.com
Job ref: 3199
Published: about 2 months ago
Do you have passion for the travel and tourism industry?
Do you like travelling when everything goes the way it should?
You can have an impact on making travellers´ journeys a success!  
Do you want to work for a worldwide known Travel Agency? 

We are looking for dynamic people like you who are open for a new experience abroad!

Your responsibilities and impact as a Travel Agent will be:

  • Booking management (altering, cancelling or creating new reservations)
  • Assisting clients via inbound calls in the after-sales process by answering inquiries regarding the reservations and attending potential requests
  • Managing the reservations back-office (ticket issuing, modification and cancellation of reservations)
  • Replying to emails and messages from customers all over the world in English and native lang.
  • Most importantly, always ensuring a high level of customer service.
  • Regular involvement with company events, team meetings and projects.
  • Supporting your teammates and colleagues with peer to peer learning and constructive feedback to encourage a positive working environment.

Skills, qualifications and interests you need to succeed in this role:

The company is recruiting on soft skills, regardless of your field of studies – they will train you on every aspects of the job. 

  • A native level of Swedish and a good level of English
  • Enthusiasm about travelling and tourism industry
  • Knowledge of the value and impact that a good customer experience can create Being an attentive listener, comfortable and skilful at communicating with people Being energetic, innovative and working proactively at a fast pace
  • Excitement about intercultural communication and the expatriate lifestyle
  • Living in or willing to relocate to Barcelonal for an international career and life experience
  • Having a valid spanish work permit (required).
What´s in it for you:
  • Competitive salary
  • A full-time contract of 39hrs/week
  • Rotative shifts between 7 AM- 8 PM
  • Work in an international environment in a multinational company in Barcelona
  • Two weekends per month off
  • Diligent initial training with continuous coaching
  • Career-growth opportunities within other projects of the company
  • An interesting work environment in a modern hub with an international team
  • Being part of a multinational and well-connected company in the exciting city of Barcelona
Your Future Company: 
This fast-growing multinational company has more than 50.000 employees helping over 500 globally acknowledged brands to provide a first-rate customer service experience. Combining technology with a human touch they achieved a worldwide presence and credibility in the outsourcing scene. They are welcoming new talents to join them in their office in Barcelona.

What should you expect from living in Barcelona?
- The unique experience of an international and diverse culture
- A beautiful beach city surrounded by both coastal towns and mountains
- Delightful gastronomic experiences of Spanish, Catalan and World cuisines
- Quite a dynamic and active urban life where it is difficult to get bored
- Sunny days, Mediterranean weather and a relaxed lifestyle
- An attractive startup and innovation hub with exciting opportunities

This project is not for you? Feel free to check our other opportunities in Customer Service in Barcelona or send us your CV to be considered for other projects or future opportunities.