Travel Agent (Italian Speaker)

Location Lisbon
Discipline: Administration & Back Office, Customer Service
Language Italian
Salary: €11280 to €14400
Contact name: Oliwia Snowinska

Contact email:
Job ref: 1064
Published: about 1 year ago

Do you have passion for the travel and tourism industry?
Do you like travelling when everything goes the way it should? You can have an impact on making travellers´ journeys a success! Do you want to work for the worldwide known Travel Agency Expedia?

Your responsibilities and impact as Travel Agent for Expedia will be:

From solving issues during the booking process, giving instructions, taking an active role in finding the right booking, following up during the vacation, providing good solutions incl. refund, be responsible for the current and expand the clients´ network, managing good and qualified lead generation, there are many areas where excellent customer or client support is required, and this is where the company needs you!

Skills, qualifications, and interests you need to succeed in this role:

The company is recruiting on soft skills, regardless of your field of studies – they will train you on every aspects of the job. Are you customer service oriented, with a proactive mindset and a team player? Then we might have an opportunity for you to join them!

– You are native Italian with at least a B2 level of English
– You are looking for a job opportunity abroad
– You have previous experience in tourism and sales
– You are travel addicted
– You are motivated and committed to your work
– You have excellent communication and listening skills
– You are a team player and willing to work with many other nationalities

What's in it for you?

–Type of contract: 12 months contract, renewable every year
– 30 days of probation period before signing the contract
– Working hours: 40h/week (8h/day) from Monday to Sunday, rotating shifts around 7 am to 7 pm
– Salary conditions (*):
a. Including free accommodation (shared flat, all bills included): 950€ gross/month (based on level of experience)
b. Excluding accommodation: 1.200€ gross/month (based on level of experience)
– Private health insurance after 6 months of contract (additionally to standard insurance)
– Relocation support for international candidates:
- Reimbursement of your initial flight expenses after 9 months,
- airport pick up,
- Yearly two-way flight ticket back to your home country (within the EU). Help in paperwork, opening bank account, etc. upon your arrival.

– A company which fully supports you and wants to make your experience unforgettable!
– Free Portuguese lessons, cooking classes, sport activities and social events organized by the company
– Real career opportunities: opportunity to enter a development program within 6 months to get access to other opportunities within the company: from different projects to QA, Team Lead or Supervisor roles
(*) Compensation during training period if successful (15 working days) at 50% of your hourly wages (lower taxes)

Your Future Company:
We are looking for dynamic people like you who are open for a new experience abroad. To start your career could be challenging but not when you are in the right company. You are working for a company which takes care of you and made up of a team from 82 countries. Are you ready to make an experience abroad in a multicultural environment? Lisbon is waiting for you and has a lot to offer.

Is this project not the best fit for you ? Feel free to check our other opportunities in Customer Service in Lisbon. Still, send me your CV to be considered for other projects or future opportunities.