TV Streaming Platform Advisor (German Speaker)

Location Lisbon
Discipline: Customer Service
Language German
Salary: €14000 to €16940
Contact name: Marie Wittke

Contact email:
Job ref: 1514
Published: about 1 year ago

The Company.

Do you want to work for one of Europe’s biggest entertainment brands? Think top-quality shows. Live coverage of your favourite sports. Breaking news. Innovative tech. Must-have products. Join an international team as a Streaming Platform Advisor and you’ll enjoy the freedom and support you need to make an impact: making fans of the products you love, hitting targets and delivering cracking customer service. What are you waiting for? Become a part of a supportive, fun and friendly team in Lisbon, with a focus on having great conversations!

The Job.

You will be working for a booming telecommunications and entertainment company! In this role, you are responsible to:

– Offer information, solutions and to advise customers regarding the company’s services, over the phone, emails and chat

– Contribute to a positive customer experience through a responsible treatment of each contact

– Achieve the performance targets defined by the project

– Ensure and participate in the success of the department

– Guarantee clients satisfaction and high level of quality

The Profile.

– You have a native level of German and good level of English – this is a must!

– You are passionate by the entertainment industry – experience in this industry is a plus

– You have a professional attitude and strong customer service skills

– You have excellent listening and communication skills

– You are willing to learn and, develop and acquire new skills

– You are dynamic and self-motivated

– You are open minded, a real team player and willing to work in an international and multicultural environment

The Offer.

– Working hours: Monday to Saturday, in rotating shifts from 8 AM- 8 PM
– A package in line with the market:1000€ gross / month x 14 months + 2X125€ / month language bonus + up to 100€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)
– If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6 months within the company + 12 months of accommodation provided by the company
– Opportunity to be part of a challenging and fast paced environment
– Possibility to collaborate with some of the biggest brands in the industry
– A multicultural and international environment
– Fully paid training, professional development and career evolution

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