Building meaningful connections between international jobseekers and hiring companies via quality recruitment solutions, Blu Selection is a key player when it comes to hiring international profiles in multinational companies like BPOs, International Shared Services Centers, Global Business Hubs, Coworking Centers, IT or Finance start-ups based across Europe. Working on a large database highly specialised in these profiles, our consultants have a deep knowledge of international job markets, candidate pools, sourcing channels and expertise in the direct approach.
The entry-level talent acquisition trends in Barcelona and Lisbon have been evolving recently due to changed expectations in the candidate-driven market. To be followed by further studies on other job functions and seniorities, we are glad to share this brief salary guideline to shed light on the current market pay rate for the sectors that have the most volume of entry-level openings for foreign language speakers in Barcelona and Lisbon: Customer Service, Sales and Back Office.
Read below or download the study here.
Methodology of The Salary Benchmark Study
As an international recruitment company specialising in the entry-level multilingual job market, we considered a wide range of entry-level positions for specific language speakers from over 20 small to large size companies operating in Barcelona and Lisbon including BPOs, Shared Service Centers, and Start-Ups.
By entry-level seniority, we considered all positions that don't require any previous experience (approx. 85% of the roles included) and roles that require only 6 months to a maximum of 2 years of relevant experience (15%). For most of these positions, companies are looking for native language speakers with soft skills only while a few exceptions require previous experience in the sector or related fields or a certain education level.
The language classification includes German, Dutch and Flemish, French, Nordic and other languages. By Nordic, we categorised Swedish, Finnish, Danish and Norwegian aligning with the classification of the job market. In Other languages, as our portfolio of different languages with a lower volume of positions suggests, we consider 15 languages including English, Italian, Turkish, Arabic, Hebrew, Polish, Czech, Slovak, Norwegian, and Russian. For non-native level language requirements, the levels are determined according to the Common European Framework of Reference for Languages (CEFR).
For the job functions, we named 3 main categories that the companies continuously require entry-level employees. The Customer Service category consists of all "customer/client-facing" support roles including positions that originally fall under the Technical Support category but were combined here due to similarities in demand and salaries. For the Sales category, we have included different titles such as Sales Representative, Business Developer or Account Executive. Back Office, on the other hand, combines all support and administrative positions that are not client-facing.
Regarding the salary benchmarks, the gap between minimum and maximum salaries might be larger in some cities and languages due to differences between company packages and market demands. Minimum salaries represent the base salary including the language bonuses but not the performance bonuses. For uncapped bonus packages, the maximum salaries have been calculated according to average team achievements.
1- Barcelona Entry-Level Salary Benchmark
Companies in Barcelona are in continuous need of international talents with native language skills to stay competitive in this growing business hub.
Table 1 below includes the salary trends for different entry-level job functions. While salary packages between Customer Service and Back Office demonstrate a similar trend, the Sales function comes with a higher salary end due to the competitive salary and bonus trends within the market. Due to differences in native languages, the salaries vary according to the demand of the market for those language skills as well as bonus packages for different regional markets.
Requirements: For these roles, holding a Bachelor's or Master's degree is seen as an important factor only for some of the Sales and Back Office positions, either as a mandatory requirement or a reason for a higher salary package while the majority of the Customer Service roles don't have the preference. English proficiency, on the other hand, is a mandatory requirement for almost all positions included in this study with a few exceptions. While a B2 level of English is acceptable for some positions, most language jobs require a C1 level to ensure fluent internal company communication and native-level language skills as listed.
Benefits: Due to the high expat population and competitive candidate market in Barcelona, the relocation package is not observed as a common benefit for the entry-level job market, however, some companies might help with paperwork organisation.
2- Lisbon Entry-Level Salary Benchmark
Hosting many top BPO companies, Lisbon became an attraction for expats with language skills by providing a vast amount of career opportunities.
Table 2 below includes the salary trends for different entry-level job functions. Salary packages in Lisbon show similar rates between job functions only with a slight difference in the higher end for the roles that are client-facing such as Customer Service and Sales. The salaries for different native languages vary according to the demand of the market for language speakers and bonus packages for different regional markets.
Requirements: For the majority of the BPO roles, holding a Bachelor's or Master's degree is not a significant criterion for employment or higher compensation with few exceptions only. On the other hand, a proficient English level is a requirement for most of the projects the companies hire for and a C1 level of English might stand as a criterion for a higher salary. Regarding the native languages, while for some positions, a B2 or C1 level is acceptable most of the positions require native-level proficiency.
Benefits: Some companies either include relocation support in their salary package or provide it extra. Depending on the start dates and demands for specific language speakers, a signing bonus might be added from €1000 to €5000 on top of the annual salary. While average on-target bonuses are added to salaries, extra bonuses some projects offer might increase the maximum end. But a lot of companies also offer housing and paperwork support instead of relocation payments.
Update: 2023 Q1 Observations and 2024 Salary Predictions
Annual Salaries are Increasing in Spain and Portugal Due to Inflation and Talent Shortage
According to the European Commission, the annual wages in the EU in the Q1 of 2023 have increased by 5.3% compared to the same period last year. While in Spain it’s recorded that the increase was close to 4.6%, in Portugal the change was higher than in the EU average with an increase higher than 6%. In line with our focus study on Business Process Outsourcing and Shared Service Centre company job functions, statistics show one of the highest increases in the wages observed in Administrative and Support Service Activities with an increase of 7.5%.
Since we published our salary study, companies have already revised some of their salaries. Both in Portugal and Spain, it has been observed that offering signing bonuses (which can be up to 25% of the annual salary) became a recurrent practice rather than an exceptional benefit offered in the seasonal peaks. In addition to that, many companies have either already updated their compensation packages or reviewing their budget for 2023/24, particularly for the market for German, Dutch, French and Nordic languages. Current and expected increases in our job portfolio are between 6% to 9.5% which shows that the salaries are trying to catch up with the inflation rates in Spain (3.1%) and Portugal (8%).
Mass tech layoffs transformed the labour market in the EU as well as in other markets by filling the pools with fresh talents, however, we don’t expect any significant changes in the salaries for the job functions and locations we limit the focus of this study with. On the other hand, with the expectation of a ‘recession’ some international companies announced a hiring freeze for the last quarter of 2022, however, at the moment the business outsourcing industry doesn’t seem to be affected by it in Europe. There is also good news for the Spanish labour market for 2023 which can help to stabilise the economic growth at a time of potential crisis. With the latest news on the Startup and Digital Nomad law approved by the Spanish Parliament, Spain is getting ready to be the EU centre of Startups from January 1st of 2023 and it is expected that this will impact the overall international labour market and create more tension on the salaries.
Do you have questions about working or hiring in Barcelona and Lisbon?
As Blu Selection, connecting multilingual jobseekers with international companies is what we specialize in and we are more than ready to help you with your next career move. Whether you are seeking a first working experience abroad or trying to catch an offer that will boost your career, we are here to answer your questions regarding the European labour market and mobility, particularly job opportunities in Barcelona and Lisbon for multilingual entry-level professionals.
To learn more about working or hiring in Barcelona and Lisbon, feel free to contact us.
© 2023. Blu Selection
This study (including, without limitation, any content or other part thereof) contains general information only, and we are not, by means of this study, rendering professional advice or services. Before making any decision or taking any action that might affect your finances or business, you should consult a qualified professional advisor. This study is provided as is, and we make no express or implied representations or warranties regarding it.