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B2B Support Agent (French & Portuguese Speakers)

Job description

Do you have a strong passion for interacting with a variety of B2B partners? Does living in a vibrant city with beautiful beaches and excellent food, where many different cultures come together, sound interesting to you? Then don't hesitate to check out our client's new job vacancy as a B2B Support Agent.

Your responsibilities and impact as a B2B Support Agent will include:

  • Resolving all IT-related issues of the B2B partners

  • Supporting customers through various tools, email, and phone

  • Documenting calls on the ticketing tool

  • Maintaining and improving customer satisfaction

  • Communicating with your direct teammates and various departments

Skills, qualifications, and interests you need to succeed in this role:

  • You are fluent in Portuguese and French

  • You are interested in learning more about IT

  • You demonstrate analytical and systematic problem-solving abilities

  • You have excellent communication skills and a team player mindset

  • You are reliable, punctual, and seeking long-term employment You possess a passport (if you don't have the NIE and SSN yet)

    What's in it for you?

  • 20,535 euros gross/year 39 hours/week (between Monday and Saturday, rotating shifts between 6 AM and 11 PM)

  • Working 4 days a week, 9 hours and 45 minutes per day Sometimes even up to 5 consecutive days off 95% remote work, 1 day per month at the office (you must live on the mainland, approximately within 100 km of Barcelona)

  • An indefinite contract

  • Private health insurance

  • The opportunity to work and grow in an established multinational company

  • A restaurant voucher

  • Fully paid training

  • Career development opportunities and leadership programs Free language courses in Spanish, German, French, and English An uplifting and supportive team to be a part of

Your future company:
Our client is Europe's market leader in providing IT consultancy services. They manage Infrastructure Operations Centers and Group Service Desks in Europe, South Africa, Asia, and North and South America to provide support in over 30 languages. For their office in the center of Barcelona, they are looking for new employees to strengthen their IT Helpdesk team working on an interesting project for a German supermarket.
If this project is not suitable for you, feel free to check out our other opportunities for French/ Portuguese speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.