Do you possess a positive outlook coupled with a proactive mindset?
Are you eager to delve deeper into understanding customer satisfaction within the IT realm?
Would you be enthusiastic about becoming part of a flourishing global IT enterprise?
If so, this could be your gateway to entry!

Your responsibilities and impact as B2B Technical Support Agent will be: 

In this position, you would join a multinational team that is dedicated to providing quality support solutions for their partners.

• Addressing any B2B partners' IT-related issues that may arise throughout their workday
• Assisting customers through various channels such as email and phone
• Recording and documenting calls using the ticketing tool
• Elevating issues to the relevant teams for resolution
• Enhancing and sustaining customer satisfaction levels
• Collaborating with direct teammates and various departments through effective communication

Skills, qualifications and interests you need to succeed in this role: 

• You speak Dutch and English fluently
• You are interested in learning more about IT
• You display analytical and systematic problem-solving abilities
• You possess outstanding communication skills and the mindset of a team player
• You are reliable, punctual, and looking for a long-term employer
• You are in possession of a passport (if you don't have the NIE and SSN already)
• You live or are willing to relocate in a radius of 100 km away from Barcelona

What´s in it for you: 

• €1.710 gross/month
• 39hrs/week (from Monday to Friday, rotative shifts between 7:00 - 17:30)
• Working 2 days in the office, every 2 weeks (4 days a month)
• 1st month of training will be in the office in Barcelona, 2 months of training on-site in Belgium to meet the team and the company
• Accommodation, food, and transportation allowance in Belgium provided
• An indefinite contract
• Private health insurance
• The opportunity to work and grow in an established multinational company with a global presence
• A generous restaurant voucher
• Fully-paid training
• Career development and leadership program opportunities
• Free language courses in Spanish, German, French, and English
• An uplifting and supportive team to become part of

Is this project not the best fit for you? Feel free to check our other opportunities for Dutch speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.