Your responsibilities and impact as a Customer Representative will be:
- Provide friendly and efficient service to customers
- Be first point of contact to handle and resolve customer complaints/ queries
- Investigate, identify and escalate issues appropriately
- Being proactive
- Capturing data in the CRM system
- Improving customer satisfaction
- Daily support of customers in the B2B market and identification of sales opportunities
- Build a trusting relationship with key marketing industry decision makers and online advertising strategy consultants
- Understand your customers' business goals to achieve the most effective online advertising
- Sales increase through up-selling
- Achieve high customer satisfaction with a focus on quality and results
- A fluent command of the German language and a B2/C1 level of the English language
- experience in a call center is a plus
- Articulate and communicative
- Be a real team player and committed to your work
- Enthusiastic about intercultural communication and the expat lifestyle
- Living in or willing to move to Greece for an international career and life experience
- A full-time job, 40 hours a week
- Mo-So (5 day/ week); 9:00-00:00
- permanent contract after probation time
- visa sponsorship possible
- Working from home in Greece
- Competitive salary + benefits
- health insurance
- paid training
- Multicultural environment
- A company that offers you not just a job, but a full experience abroad!
- Training before the project starts
2 French entrepreneurs created a startup in 2000 and today they are leading a global brand. Their growth and solution-oriented services are acknowledged by the most progressive brands and leading companies they are now working with. They became one of the biggest international customer experience solution providers with more than 75.000 multilingual employees in over 50 countries around the world and they are looking for new members to join them in their journey in their Greek hub.
Feel free to check our other opportunities from our website or send us your CV to be considered for other projects or future opportunities
