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Customer Support or Content Moderator for Social Media Platform (Italian speaker)

Job description

Do you like to work in a city known for its café culture and have a passion for customer service or content moderation? Are you ready to work within social media? Then continue reading!

Your responsibilities and impact as a:

Customer Service Specialist:
  • Providing the best possible answers and solutions to questions and concerns from customers of the Italian market over the phone, via email or social media
  • Supplying customers with the necessary information and solving any issues
  • Following up of issues if needed

Content Moderator:
  • Validating all written content for a social media platform, confirming its accuracy and quality
  • Having the opportunity to share your ideas, in order to improve the quality of our work
  • Being part of a team that makes the world’s information more accessible and useful
  • Becoming an expert in the advertisement content and giving the best advice to confirm its accuracy and quality

Skills, qualifications and interests you need to succeed in this role:
  • A native level of Italian and at least a B2 level of English
  • Passion for customer service, content moderation, or technical support 
  • Knowledge of the value and impact that a good customer experience can create
  • Being an attentive listener, comfortable and skilful at communicating with people
  • Being energetic, innovative and working proactively at a fast pace
  • Excitement about intercultural communication and committed to a longer stay in Portugal 
  • Living in or willing to relocate to Lisbon for an international career and life experience
  • Having a valid Portuguese work permit or a nationality that allows you to work in an EU-country

What is in it for you?
  • Type of contract: Unfixed term contract, 30 days probation period
  • Working hours: full time (40h/week), shifts 24/7 Monday to Sunday
  • Salary conditions: 1050 € gross/month + performance bonus 120 € from 4th full month
  • Help with acquiring the NIF and SSN
  • If you are relocating to Portugal, a relocation package of 360 euros per month for the first three months can be applied
  • Paid professional training
  • Fun and engaging company-wide initiatives
  • Excellent work culture

What should you expect from living in Lisbon?
  • A colorful city view and a rich cultural history
  • Pros of living in a European capital on a budget
  • Delicious Portuguese cuisine and famous cafe culture
  • Friendly people, good vibes and a happy-go-lucky urban life
  • Warm climate all year and a sunny beach life next to the Atlantic
  • A large English-speaking local community and international environment

Your Future Company:
Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.

Apply now and enjoy a personalized recruitment process where diversity is not a Buzzword because it's normality. Get specific tips and tricks for your Resume and Interview with the hiring company to increase your chances of landing the job. #hiring #jobopening #applynow