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International Travel Advisor (German Speaker)

Job description

Traveling is your passion? Make your passion become your job! Move abroad and work as a customer representative for a leading travel portal in Lisbon, Portugal!

Your responsibilities and impact as an International Traveler Advisor will be:
  • Being a mentor to consumers in different fields (there are several projects)
  • Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail or social media;
  • Delivering calm and resourceful troubleshooting for customer queries regarding their shopping experience;
  • Being in contact with other departments and redirecting related cases and issues to related departments.
Is customer service a new field that you want to gain expertise and achieve your career goals? The good news is that this company is recruiting based on soft skills, regardless of your field of studies – they will train you in every aspect of the job.

What’s in it for you?
  • Type of Contract: yearly contract (renewable)
  • Working Hours: 40h/week; 5 days/week in rotative shifts from Mon-Sun from 8 AM to 10 PM
  • Training fully paid (approx. 2 weeks)
  • Salary Conditions(*): 1235 € gross/month + 150€ gross/month performance bonus + meal vouchers (6€/work day)
  • Extra Perks:
  • Private health insurance from day 1
  • International environment with team building events etc
  • relocation package for interntional candidates

The company.

This fast-growing multinational company has more than 50.000 employees helping over 500 globally acknowledged brands to provide a first-rate customer service experience. Combining technology with a human touch they achieved a worldwide presence and credibility in the outsourcing scene. They are welcoming new talents to join them in their office in Lisbon.

Skills, experiences and interests you need to succeed in this role:
  • Speaking a native level of German and at least a B2 level in English
  • Being enthusiastic about Tourism/Travel
  • Knowing the value and impact that a good customer experience can create
  • Being an attentive listener, comfortable and skilful at communicating with people
  • Enjoy being energetic, innovative and working proactively at a fast pace
  • Getting excited about intercultural communication and the expatriate lifestyle
  • Are already living in or willing to relocate to Lisbon for an international career and life experience.

What should you expect from living in Lisbon? 
  • A colourful city view and a rich cultural history
  • Pros of living in a European capital on a budget
  • Delicious Portuguese cuisine and famous cafe culture
  • Friendly people, good vibes and a happy-go-lucky urban life
  • Warm climate all year and a sunny beach life next to the Atlantic
  • A large English-speaking local community and international environment
Is this project not the best fit for you? 

Feel free to check our other opportunities for German speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.