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Remote Insurance Support Specialist in Portugal (Italian speaker)

Job description

Are you a Customer Service Specialist looking for new opportunities in Portugal? Do you prioritize the customer's needs and want to work from home? Then keep on reading!

Your responsibilities and impact as an Insurance Support Specialist in Portugal will be: 
  • Provide comprehensive support to employees of using our client company's insurance via email and telephone.
  • Adhere to company policies and procedures.
  • Manage customer contacts digitally and handle inbound calls and written communications within established guidelines and goals.
  • Serve as the primary point of contact for policyholders, efficiently resolve cases, while identifying and escalating issues if needed to ensure timely resolution.
  • Complete daily tasks promptly and accurately to support operational efficiency.
  • Maintain data accuracy and security within the customer database.
Skills, qualifications and interests you need to succeed in this role:
  • A native level of Italian and at least a C1 level of English
  • Ability to do 1st week of the training in Lisbon in the office starting from 6.5.
  • High school diploma or University Degree
  • Passion for customer service
  • Proficient in handling inbound calls and written communications within established guidelines
  • Attention to detail and accuracy in completing tasks promptly
  • Commitment to maintaining customer information security and confidentiality
  • Problem-solving; skillful identification and escalation of issues for timely resolution
  • Excitement about intercultural communication and commitment to a longer stay in Portugal 
  • Living in or willing to relocate to Lisbon for an international career and life experience
  • Having a valid Portuguese work permit or a nationality that allows you to work in an EU country

What is in it for you?
  • You can work from anywhere in the mainland of Portugal - only 1st week of training in the office in Lisbon!
  • Type of contract: Unfixed term contract, 30 days probation period
  • Working hours: Full-time (40 hours/week), shifts can be Monday - Friday 07:00-19:00, Saturday 08:00-12:00
  • Salary conditions: 990€ gross/month + performance bonus 120 € from 4th full month
  • Meal vouchers
  • Help with acquiring the NIF and SSN
  • If you are relocating to Portugal, a relocation package of 360 euros per month for the first 6 months can be applied (reimbursed) + up to 200.00 euros for the cost of a travel ticket (reimbursed after 3 months upon evidence of travel ticket)
  • Paid professional training
  • Fun and engaging company-wide initiatives
  • Excellent work culture

What should you expect from living in Portugal?
  • High quality of life & relaxed lifestyle in Portugal's pleasant climate
  • Affordable living costs compared to Europe, with mild Mediterranean weather
  • Rich cultural heritage & diverse cuisine for an enriching experience
  • Diverse landscape offers beaches, vineyards & mountains to explore

Your Future Company:
Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.

Apply now and enjoy a personalized recruitment process where diversity is not a Buzzword because it's normality. Get specific tips and tricks for your Resume and Interview with the hiring company to increase your chances of landing the job. #hiring #jobopening #applynow