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Technical Support Advisor for Fintech Company (German Speaker)

Job description

Exciting opportunity for a Technical Support role in Athens, Greece. Gain expertise in technical support regardless of your field of studies and have a direct impact on customer satisfaction. Kick-Start your career now!

Your responsibilities and impact working in Technical Support will be:
  • Responding to inbound customer requests and documenting relevant case information.
  • Assisting users with pre-sales, general inquiries, and technical support issues through phone, email, and social media channels.
  • Adapting the brand's voice and tone for interactions across private (phone, email, chat) and public (social media, forums, e-commerce reviews) channels.
  • Ensuring excellent customer satisfaction by responding in an appropriate and friendly manner

If you're interested in gaining expertise in the field of technical support and achieving your career goals, this is the opportunity for you. The company recruits based on soft skills, providing comprehensive training in all aspects of the job. Regardless of your profile and experience, you'll have the chance to make a difference.

Skills, qualifications and interests you need to succeed in this role:
  • A fluent command of the German language and a B2/C1 level of the English language
  • experience in a call center is a plus
  • Articulate and communicative
  • Be a real team player and committed to your work
  • Enthusiastic about intercultural communication and the expat lifestyle
  • Living in or willing to move to Greece for an international career and life experience

Skills, qualifications and interests you need to succeed in this role:
  • A native-level proficiency in German and a minimum B2 level of English
  • A strong technical understanding or interest in the technical field
  • Previous experience in troubleshooting
  • Excellent listening skills and proficient communication abilities
  • A drive for excellence and professionalism
  • Strong teamwork skills and dedication to collaborative success
  • Excitement about intercultural communication and the expatriate lifestyle
  • Living in or willing to relocate to Greece for an international career and life experience - A valid Greek work permit (required).

Your Future Company:
2 French entrepreneurs created a startup in 2000 and today they are leading a global brand. Their growth and solution-oriented services are acknowledged by the most progressive brands and leading companies they are now working with. They became one of the biggest international customer experience solution providers with more than 75.000 multilingual employees in over 50 countries around the world and they are looking for new members to join them in their journey in their Greek hub.

Feel free to check our other opportunities from our website or send us your CV to be considered for other projects or future opportunities