Working in Lisbon: Customer Care Advisor (Austrian German Speaker)

Location Lisbon
Discipline: Customer Service, Sales Management, Technical Support
Language German
Job type: Entry-Level
Contact name: Marie Wittke

Contact email:
Job ref: 2693
Published: about 1 year ago
Relocation made easy.

Have you always wanted to work abroad and leave cold and grey Austria behind you? Finally take your chance and be welcomed in a young and international team in Lisbon.

One of Europes 25 best listed employers is looking for a communicative, open minded person with at least B1 Level of English and a roll-up-sleeves-mentality.

If this sounds exactly like you, then we have sunny job prospects for you with extensive career opportunities.

Your responsibilities and impact as a Customer Care Advisor will be:
- Being the first point of contact to consumers;
- Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail or social media;
- Delivering calm and resourceful troubleshooting for customer queries regarding their shopping experience;
- Being in contact with other departments and redirecting related cases and issues to related departments.

Is customer service a new field that you want to gain expertise and achieve your career goals? Is sales something that you would like to discover or ad on your skill set? The good news is that this company is recruiting based on soft skills, regardless of your field of studies – they will train you in every aspect of the job.

What should you expect from living in Lisbon?
- A colourful and vibrant city with a rich cultural history
- All the pros of living in a European capital on a budget
- Friendly people, good vibes and a happy-go-lucky urban life
- Warm climate all year and a sunny beach life next to the Atlantic
- A local community with a good level of English and an international environment

Learn more about Lisbon on our Blog.

What’s in it for you?
Type of Contract: A fixed-term contract that is renewable every year.
Working Hours: Full time on rotating shifts (depending on the project there might be some fixed shift options).
Training: Have a kick-start your career with the intensive training that the company offers to their new employees.
Salary Conditions(*): You have 2 options:
Including free accommodation (shared flat, all bills included): 950€ - 1070€ gross/month
Excluding accommodation: 1300€ - 1400€ gross/month
(*) Compensation during training period if successful (5-20 days): 50% of your hourly wages (lower taxes).
Relocation Package for International Candidates:
- Reimbursement of your initial flight expenses after 9 months
- Airport pick-up
- Yearly two-way flight ticket back to your home country (within the EU)
- Help in paperwork, opening bank account, etc. upon your arrival.
Extra Perks:
- Private health insurance after 6 months of contract which is extra to the standard insurance
- Free Portuguese lessons, cooking classes, sports activities and social events organized by the company
- Portuguese public holidays and 22 days of paid holidays.

Skills, experiences and interests you need to succeed in this role:
- A native level of German and at least a B1 level of English
- Enthusiasm about Customer Care
- Knowledge of the value and impact that a good customer experience can create
- Being an attentive listener, comfortable and skilful at communicating with people
- Being energetic, innovative and working proactively at a fast pace
- Excitement about intercultural communication and the expatriate lifestyle
- Living in or willing to relocate to Lisbon for an international career and life experience.

Your Future Company:
Located in Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation and your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. You will be an added value to their international team including talents from more than 80 nationalities all over the world.
Career Growth Opportunities: Various career development chances in different paths.

Your Recruitment Process with Blu Selection

Hi, I’m Marie from Blu Selection. I’ll take care of your recruitment process for this position. Feel free to call me at +34 931 24 44 90 or reach me via LinkedIn.

Is this project not the best fit for you? Still, send me your CV to be considered for other projects or future opportunities.