Ana Soffe

Our client, a fashion company, is looking for an experienced CRM Specialist who is eager to take the next career step. Are you looking to join an international organization based in Valencia? Do you have extensive experience in CRM management? Do you speak English fluently? Then this position is for you!  Your responsibilities and impact working as a CRM Specialist will be:  Oversee the global CRM calendar for newsletters, SMS, and app push notifications. Analyze and report on newsletter results, focusing on engagement, customer lifetime value, and CRM KPIs. Collaborate with brand, design, product, and e-commerce teams to create and execute newsletter campaigns and CRM initiatives. Lead A/B testing for CRM communications, optimizing based on KPIs and sharing best practices. Coordinate quarterly planning with brand, product, and trade teams for CRM campaigns. Develop quarterly forecasts, monitor CRM performance, and align with stakeholders on action points. Support local marketing teams with regional CRM initiatives and ensure best practices. Manage the CRM calendar and initiatives for the loyalty program, in collaboration with brand and trade teams. Supervise and mentor CRM interns. Skills, qualifications, and interests you need to succeed in this role: You speak English fluently, another EU language is a plus. You have at least 3 years of experience in CRM-related positions. You have a bachelor's or master's degree in Marketing, Communication or a related field. You are the specialist on the latest trends in email marketing and always keep an eye on competitors. You have a great eye for design but you’re also very driven by numbers. You have strong communication and stakeholder management skills. You have advanced planning and attention-to-detail skills. Preferable knowledge of Exponea/Bloomreach and basic HTML and SQL. What’s in it for you? Work for an established fashion brand.  Permanent Contract Full-time position, Mon-Fri Hybrid work model  Competitive salary and benefits (such as private health insurance, WFH allowance, employee shop allowance) Access to learning platforms for professional development. Your Future Company: Our client is a pioneer in the fashion industry, pushing boundaries and setting new standards. Their dynamic, innovative, and inclusive work environment celebrates creativity and individuality. They currently have offices in Spain and the Netherlands.

Our client, a fashion company, is looking for an experienced Digital Content Manager who is eager to take the next career step. Do you have experience in managing the content of an e-commerce platform? Have you worked within the Fashion, Apparel or a related industry? Do you speak English fluently? Then this position is for you! Your responsibilities and impact working as a Digital Content Manager will be:  Leading and managing all content on our client's website, ensuring consistency and quality across all territories and devices. Strategic planning: Develop and oversee the digital content plan, including planning, trading, and execution to align with company goals. Product launches: Ensure the timely and accurate go-live of new products on the site, coordinating with relevant teams to meet deadlines. CMS optimization: Streamline and optimize CMS workflows to improve efficiency and content management processes. Content management: Create compelling articles and stories that resonate with the brand’s audience and support product storytelling initiatives. Analytical insight: Analyze and report on campaign and content performance, using data to optimize the customer journey and improve overall user experience. SEO & online presence: Enhance the online presence of products through effective SEO strategies, driving traffic and engagement. Team leadership: Lead a remote team of five digital content professionals, fostering collaboration and ensuring alignment with strategic objectives. Project management: Drive the digital content strategy, leading and supporting various projects as required to meet business needs. Skills, qualifications, and interests you need to succeed in this role: You speak English fluently, proficiency in another EU language is a plus.  You have at least 3-5 years of relevant e-commerce experience in Apparel, Fashion and/or Retail Industry. You have a solid experience in managing the content of an e-commerce platform on a daily basis. Experience in leading a team is preferable.  You have a Bachelor or Master degree in marketing, information technology or fashion. Knowledge of CMS tools such as Amplience, Hybris CMS and/or Html is a plus. You have a working understanding of technical SEO. You have the ability to generate e-commerce trends and performance reports with Google Analytics or similar analytics tools. You have the ability to work independently and collaboratively within an international team structure. What’s in it for you? Work for an established fashion brand.  Permanent Contract Full-time position, Mon-Fri Hybrid work model  Competitive salary and benefits (such as private health insurance, WFH allowance, employee shop allowance) Access to learning platforms for professional development. Your Future Company: Our client is a pioneer in the fashion industry, pushing boundaries and setting new standards. Their dynamic, innovative, and inclusive work environment celebrates creativity and individuality. They currently have offices in Spain and the Netherlands.

Our client is an international scale-up company in the tech industry, offering a solution that connects millions of shoppers with local stores to help them make smarter shopping decisions. Their solutions support retailers and brands in engaging customers from online research to in-store purchases. They are now seeking a dynamic and motivated candidate to join their Market Strategy Manager. Your responsibilities and impact working as a Market Strategy Manager will be: Helping define commercial narratives and value propositions for new products and business solutions for French clients, including retailers and brands, on a global level. Developing and implementing the go-to-market strategy for the French market. Collaborating closely with the Sales team to create compelling propositions for key accounts. Serving as the main point of contact for Product Management to ensure optimal solutions for clients. Coordinating with headquarters to ensure alignment of go-to-market strategies with global standards. Creating and tailoring materials such as sales training content, data sheets, case studies, and sales pitches to support the Sales team. Skills, qualifications and interests you need to succeed in this role: You have a native-level proficiency in French and fluency in English. You have a bachelor's or Master's degree in Economics, Management, Marketing, Business Administration, Management Engineering, or a related field. You have a minimum of 2-3 years of experience in Digital Marketing, advertising agencies, or Retail. You have strong analytical skills with a data-driven and detail-oriented approach. You have the ability to thrive in a fast-paced environment, a high level of precision and flexibility along with excellent communication skills. What’s in it for you? Permanent contract. Compensation aligned with the market and your experience. Being part of a growing international scale-up company. Company laptop. Flexible working arrangements (hybrid or fully remote). Start date: ASAP.

Êtes-vous un expert en paie française ? Souhaitez-vous rejoindre notre client et faire partie de son équipe internationale à Barcelone ? Ou être basé(e) dans leur siège social à Paris ? À vous de choisir ! Vos responsabilités et votre impact en tant que Gestionnaire de Paie : Travailler en tant que membre de l'équipe paie Rapporter aux spécialistes seniors de paie en France Gérer un périmètre évolutif de 1 500 à 2 000 paies Être responsable de l'ensemble du processus de paie, de la collecte des données variables aux déclarations sociales ainsi que des aspects administratifs de la gestion sociale depuis l'entrée jusqu'à la sortie des employés Assurer une veille réglementaire et légale sur la paie Préparer et établir les paies mensuelles Vérifier les avances sur salaire et les éléments variables Contrôler les paies en conformité avec la législation Vérifier les processus internes de paie en coordination avec les services opérationnels, comptables Contrôler les processus internes de paie en coordination avec les services opérationnels, comptables, RH et les responsables de gestion Fournir des conseils et une assistance pour répondre aux questions des employés Assister, si nécessaire, à la correction des anomalies dans les déclarations Compétences, expérience et intérêts nécessaires pour réussir dans ce rôle : Vous parlez couramment francais et anglais Vous avez un bac + 3/5 en paie ou comptabilité (ou similaire) Vous avez au moins 4 ans d'expérience en gestion de la paie ou dans un poste similaire (en cabinet ou en entreprise) Vous connaissez les bases du droit du travail et maîtrisez bien les techniques de paie Vous êtes familier(ère) avec le logiciel ADP Decidium et avez une très bonne maîtrise des outils informatiques et numériques Le Certificat de Compétence de Gestionnaire de Paie ou le CAFERUIS (certificat d'aptitude aux fonctions d'encadrement et de responsable d'unité d'intervention sociale) seraient un plus Quels avantages pour vous ? Salaire compétitif et primes basées sur la performance Format de travail hybride (3 jours en présentiel et 2 jours de télétravail par semaine) 20 jours de télétravail à l’étranger par an 25 jours de congés payés par an Mutuelle prise en charge par l’employeur à 100% Tickets restaurants 50% du Pass Navigo Opportunités de développement professionnel et d'évolution de carrière Faire partie d'une entreprise internationale Votre future entreprise : Notre client est une société en pleine croissance. Ils soutiennent la gestion des affaires, de la fiscalité et de la paie à la négociation de contrats en passant par l'assurance santé privée. Rejoignez leur équipe et jouez un rôle clé dans l'assurance d'un traitement de la paie précis et conforme pour les employés français.

Êtes-vous une personne empathique et compréhensive, soucieuse de contribuer à une excellente satisfaction client ? Possédez-vous une maîtrise écrite irréprochable du français afin de répondre de la meilleure manière aux demandes des clients par mail et chat? Parfait, alors ce projet et cette compagnie sont faits pour vous ! Vos responsabilités et votre impact en tant que Conseiller(e) Service Client seront les suivants : Accompagner et répondre aux demandes des clients uniquement par mail et chat Identifier les problèmes et fournir des solutions tout en maintenant un haut niveau de satisfaction client Enregistrer les données dans le CRM Faire preuve d'esprit d'équipe et contribuer à la réussite de l'équipe et du projet Compétences, expériences et intérêts dont vous avez besoin pour réussir dans ce rôle : Excellente communication écrite en français Connaissance de la valeur et de l'impact d'une expérience client de haute qualité Faire preuve d'empathie, de compréhension et de professionnalisme lors des échanges avec les clients La maîtrise de l'anglais est un plus mais n'est pas obligatoire Résider à Barcelone et avoir un NIE valide Quels sont les avantages pour vous ? Type de contrat: contrat permanent avec une période d'essai de 3 mois Horaires de travail en équipes tournantes, entre 9h et 22h, du lundi au dimanche, avec un week-end sur deux off Salaire annuel brut de 22 200€ Télétravail possible sous certains critères Lieu de travail : centre-ville de Barcelone avec terrasse et open space Possibilités d'évolution de carrière au sein de l'entreprise Votre future compagnie : Cette agence, située à Barcelone, a été créée dans le but de fournir une assistance et un soutien aux entreprises dans leurs besoins en support client. Actuellement, ils sont ravis d'accueillir de nouveaux passionnés de la relation client au sein de leur équipe, en plein cœur de Barcelone.

Do you have previous experience working as an administrative assistant, HR, back office ? Would you like to start your career in a multicultural environment ?  We are looking for Administrative Assistant with strong organizational and interpersonal skills.  Your responsibilities and impact as an Administrative Assistant will be: Support project activities including but not limited to: Preparation of project meetings & materials, taking notes Support process & desktop procedure documentation as well as training materials Support in training & coaching new joiners Gather, review, manage information & documents from different stakeholders Gather customer information, create and manage change into the customer master databases ensuring alignment between the different systems and accuracy of data Gather & document customer invoicing specificities & work closely with the different teams to identify how to automate/produce invoicing according to requirements Review revenue & check compliance, create & send invoices Receive self-billing information & manage reconciliation Identify, assess, categorize and solve invoice errors & disputes in collaboration with the local & collection team Provide accurate and timely responses and communication to internal and external customers queries & requests Work collaboratively with all stakeholders (Middle Office, local finance & business teams) to deliver excellently Generate reporting (Invoices/ Credit notes …) for business needs Any other middle office ad-hoc tasks Skills, qualifications and interests you need to succeed in this role: You have a native level of Dutch, and you speak English fluently You are graduated with a Business Administration Degree or equivalent You have previous successful experience with working in a shared service center environment, working in Billing, Customer Service, HR or Sales  You have the habit to collaborate with an international team You know how to be proactive and escalate if necessary, to solve issues You are quality-oriented, focus on details and problem solver You have great communication skills You have excellent organization skills and the ability to work under pressure & manage deadlines What's in it for you ? Salary based on your level of experience + additional benefits (meal vouchers, life insurance, pension plan, etc.) Career opportunities International and multicultural environment A company with a worldwide reputation Start date: ASAP Is this project not the best fit for you? Feel free to check our other opportunities for Dutch speakers in Spain or send us your CV to be considered for other projects or future opportunities.