Inês Tavares

We are looking for an Arabic-speaking Outbound Sales Representative to join a fast-growing international iGaming company in Madrid. This is a fully on-site role focused on B2C outbound sales, player engagement, and upselling within the Arabic-speaking Middle East market. You will be part of a growing Arabic team and work under the same management structure as the existing Arabic sales department. This role is ideal for candidates with a strong sales mindset who are motivated, adaptable, and eager to grow in an international environment. No previous experience in iGaming is required. ​ Key Responsibilities Perform outbound calls to existing players using a provided contact list Engage Arabic-speaking players and build strong relationships Upsell and encourage player activity and investment on casino products Achieve individual sales targets and performance KPIs Accurately log all interactions and activities in the CRM system (Optimus) Follow internal procedures, compliance rules, and responsible gaming guidelines Collaborate closely with the Arabic sales management team ​ ​ Requirements Native or near-native Arabic (Modern Standard Arabic + dialects) Ability to work with Middle East markets Strong sales personality and motivation to work in outbound B2C sales Previous experience in sales or a sales-driven role (industry background not required) Comfortable with outbound calling and target-based environments Good multitasking skills and ability to adapt in a fast-paced setting Basic CRM experience or willingness to learn Available to work fully on-site in Madrid Able to start ASAP ​ ​ Work Schedule Full-time, Monday to Friday Schedule: 10:00–19:00 or 11:00–20:00 (1-hour break) - schedule tbc ​ ​ What’s Offered Fixed salary: €26k Monthly performance bonus: €500–€1,000 (minimum €500 if targets are met) Permanent contract under Spanish law 22 paid vacation days Strong growth opportunities Fully on-site role in brand-new offices International work environment ​ ​ About the Company The company operates within the iGaming industry, providing both service and operational expertise. They support online gaming businesses with marketing, CRM, player retention, and operational know-how, while also managing their own online casino brands. Founded in 2019, the company has grown to around 80 employees and continues to scale internationally. The Madrid office is newly opened and located in the city center, offering a modern and collaborative work environment.

Kick-start your career in a brand-new project in the beautiful city of Gdańsk in Poland!  Key information: - The role: Digital Customer Service, fully on-site in Gdańsk - Must-have´s: German proficiency of min C1 + English level of B2/C1 Valid EU-passport or work permit - Main perks:  Relocation support Unfixed term contract Fully paid professional training  Private health insurance Your responsibilities and impact working as a Customer Service will be: Providing accurate and detailed information about the company's products, features, and specifications. Managing and responding to customer requests through phone and email. Assisting customers with product setup, troubleshooting, and usage guidance. Processing customer orders, returns, and exchanges. Ensuringing excellent customer satisfaction by addressing inquiries, resolving issues, and providing technical assistance in an appropriate and friendly manner. Skills, qualifications and interests you need to succeed in this role: language skills: min C1 in German and min B2 level of English A valid work permit (required) Living in or willing to relocate to Gdańsk for an international career and life experience Excitement about intercultural communication and embracing the expatriate lifestyle What’s in it for you? Type of contract: Unfixed term contract, 30 days probation period Working hours: 7:00 AM – 11:00 PM; Mon - Sun (2-3 weekends per month) Salary conditions: full time: approx. 1800 gross/month + monthly performance bonus Health insurance after 6 months  Paid professional training Relocation help - for international candidates: Approx 1300€ relocation help Your Future Company: Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter. Is this project not the best fit for you? Feel free to check our other opportunities for German speakers, or send us your CV to be considered for other projects or future opportunities!

Kick-start your career in a brand-new project in the beautiful city of Gdańsk in Poland!  Key information: - The role: Digital Customer Service, fully on-site in Gdańsk - Must-have´s: German proficiency of min C1 + English level of B2/C1 Valid EU-passport or work permit - Main perks:  Relocation support Unfixed term contract Fully paid professional training  Private health insurance Your responsibilities and impact working as a Customer Service will be: Providing accurate and detailed information about the company's products, features, and specifications. Managing and responding to customer requests through phone and email. Assisting customers with product setup, troubleshooting, and usage guidance. Processing customer orders, returns, and exchanges. Ensuringing excellent customer satisfaction by addressing inquiries, resolving issues, and providing technical assistance in an appropriate and friendly manner. Skills, qualifications and interests you need to succeed in this role: language skills: min C1 in German and min B2 level of English A valid work permit (required) Living in or willing to relocate to Gdańsk for an international career and life experience Excitement about intercultural communication and embracing the expatriate lifestyle What’s in it for you? Type of contract: Unfixed term contract, 30 days probation period Working hours: 7:00 AM – 9:00 PM; Mon - Sun (2 weekends per month), part-time possible  Salary conditions: full time: approx. 1800 gross/month Health insurance after 6 months  Paid professional training Relocation help - for international candidates: Reimbursement of your initial flight expenses up to 200€ Up to 300€ for accommodation per month for 3 months  Your Future Company: Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter. Is this project not the best fit for you? Feel free to check our other opportunities for German speakers, or send us your CV to be considered for other projects or future opportunities!