Business Analyst

Our client is currently in search of an Technical Analyst in the vibrant city of Barcelona. If you possess a strong functional and technical business analytical mindset and have previous experience, this opportunity is made for you. Join an expanding international team that boasts a strong global presence across Europe. Tasks Your responsibilities and impact working as an Technical Analyst will be: Work with 3rd party vendors to define best development practices and ensure they are being followed. Involved in technical assessment of solutions & peer review of code from other developers. Help, where required, the technical support team to analyse production incidents and to reach a solution. Co-ordinate with testing, security, functional consultants to ensure Salesforce solutions adhere to functional, non-functional & Security requirements. Troubleshoot and resolve technical issues related to Salesforce solutions. Stay up to date with the latest Salesforce features, technologies, and trends. Work with technical team for adaption of new & decommission of outgoing salesforce features. Provide support to Salesforce users when necessary. Engage with Page’s Vendor management team on optimum license utilisation. Collaborate with other IT teams to integrate Salesforce with chosen enterprise systems. Provide technical guidance and maintenance for backup and deployments. Requirements Skills, qualifications, and interests you need to succeed in this role: Bachelor’s degree in computer science, Information Technology, or a related field 3+ years of experience as a Salesforce Technical or a similar role. Strong understanding of Salesforce architecture, development methodologies, and best practices Excellent understanding of data modelling and data migration principles Ability to work independently and as part of a team. Salesforce Certified Administrator certification Salesforce Certified Platform App Builder certification Experience with Salesforce Lightning Experience (LEX) development Benefits What’s in it for you? Salary aligned with your experience and the market Health and life insurance (after 6 months) Meal vouchers Hybrid model (3 days per week on-site) Office in Barcelona International work environment Career growth opportunities Starting date: ASAP Your Future Company: An international SSC widley acknowledged as an excellent service provider for companies all over Europe is looking for experts in finance, adminstration, marketing, IT, HR and recruitment to join their hub in Barcelona. They offer dynamic and multicultural environment with a team including talents from more than 30 different nationalities working on high-quality standards.

Are you detail-oriented? Do you get excited by improving business processes? Then this job might be right for you! You will be responsible for the overall quality of the customer support team by for example figuring out their weak points or performing audits on the team's tickets. Your responsibilities and impact working as a Quality Analyst: Working closely with other departments to analyze top issues Mentoring agents on their quality Delivering training on new or changing policies Developing process documentation Managing investigations of escalations of inaccurate decisions Skills, experiences, and interests you need to succeed in this role: You have a native level of German and a B2/C1 level of English 2 years of relevant work experience in a Shared Service Center or comparable environment Preferably a minimum of 1 year of experience within quality control/analysis or an audit Able to adapt quickly to changes in workflows, such as updates in policies and guidelines What’s in it for you? Salary range in line with the market depending on the experience Other benefits such as private health care including dental care, life insurance, language courses, and cafeteria benefits A pleasant and inspiring working atmosphere Opportunity to be part of a rapidly expanding global organization with irreproachable reputation Professional development and clear career path Relocation package: 2000€ paid with 1st month of salary (out of Portugal and located on the islands) 1000€ paid with 1st month of salary (when relocating to Lisbon but already being based in Portugal) What should you expect from living in Lisbon? A colorful city view and a rich cultural history Pros of living in a European capital on a budget Delicious Portuguese cuisine and famous cafe culture Friendly people, good vibes and a happy-go-lucky urban life Warm climate all year and a sunny beach life next to the Atlantic A large English-speaking local community and international environment Your Future Company: Working in sunny Lisbon at one of the world's leading professional services companies operating in the technological and digital field. Your prospective new employer is a diverse community of more than 300.000 people working together. The team is caring and supportive and believes in continuous improvement to take their careers to new places. On top of that, it's a diverse environment seeking the highest level of equality. Is this project not the best fit for you? Feel free to send us your CV to be considered for other projects or future opportunities.

Are you detail-oriented? Do you get excited by improving business processes? Then this job might be right for you! You will be responsible for the overall quality of the customer support team by for example figuring out their weak points or performing audits on the team's tickets. Your responsibilities and impact working as a Quality Analyst: Working closely with other departments to analyze top issues Mentoring agents on their quality Delivering training on new or changing policies Developing process documentation Managing investigations of escalations of inaccurate decisions Skills, experiences, and interests you need to succeed in this role: You have a native level of Dutch or Flemish and a B2/C1 level of English 2 years of relevant work experience in a Shared Service Center or comparable environment Preferably a minimum of 1 year of experience within quality control/analysis or an audit Able to adapt quickly to changes in workflows, such as updates in policies and guidelines What’s in it for you? Salary range in line with the market depending on the experience Other benefits such as private health care including dental care, life insurance, language courses, and cafeteria benefits A pleasant and inspiring working atmosphere Opportunity to be part of a rapidly expanding global organization with irreproachable reputation Professional development and clear career path Relocation package: 2000€ paid with 1st month of salary (out of Portugal and located on the islands) 1000€ paid with 1st month of salary (when relocating to Lisbon but already being based in Portugal) What should you expect from living in Lisbon? A colorful city view and a rich cultural history Pros of living in a European capital on a budget Delicious Portuguese cuisine and famous cafe culture Friendly people, good vibes and a happy-go-lucky urban life Warm climate all year and a sunny beach life next to the Atlantic A large English-speaking local community and international environment Your Future Company: Working in sunny Lisbon at one of the world's leading professional services companies operating in the technological and digital field. Your prospective new employer is a diverse community of more than 300.000 people working together. The team is caring and supportive and believes in continuous improvement to take their careers to new places. On top of that, it's a diverse environment seeking the highest level of equality. Is this project not the best fit for you? Feel free to send us your CV to be considered for other projects or future opportunities.

Do you have the capacity for critical thinking and want to work for a global company as a Quality Analyst for one of the world’s most popular video streaming platforms? Your responsibilities and impact working as a Process Executive - Quality Analyst: You will be in charge of monitoring, analyzing trends, giving constructive feedback and suggesting process improvement based on the latest trends/behavior of the process flow. Monitoring and reviewing the quality of service given to the client Analyze and set up data at both the account and campaign level Actively review decision accuracy to ensure consistency and alignment with internal standards and policies Demonstrate innovation and intuition in identifying areas requiring operational adaptation or improvement Coaching team members based on the audit findings, their performance and compliances Provide weekly/monthly quality dashboards & stats to TL, TM & other stakeholders Skills, experiences, and interests you need to succeed in this role: You hold an EU passport or have a residence permit for Portugal You speak Dutch on a native level and English fluently (C1 minimum) with excellent communication skills You have a minimum of 1 year of experience within an audit or quality environment performing quality control and quality analysis You have a minimum of 3 years of work experience You have strong analytical skills, are focused and organized with attention to details You have an understanding of the social space (trends, influencers, engagement, things to be cautious of etc.) You have worked in an international technical support environment, have search skills, ability to approach problems logically What’s in it for you? Salary range in line with the market depending on the experience Long-term position, 24/7 rotative shifts A pleasant and inspiring working atmosphere Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation Professional development and a clear career path Relocation package: 2000€ paid with 1st month of salary (out of Portugal and located on the islands) 1000€ paid with 1st month of salary (when relocating to Lisbon but already being based in Portugal) What should you expect from living in Lisbon? A colorful city view and a rich cultural history Pros of living in a European capital on a budget Delicious Portuguese cuisine and famous cafe culture Friendly people, good vibes and a happy-go-lucky urban life Warm climate all year and a sunny beach life next to the Atlantic A large English-speaking local community and international environment Your Future Company: Working in sunny Lisbon at one of the world's leading professional services companies operating in the technological and digital field. Your prospective new employer is a diverse community of more than 300.000 people working together. The team is caring and supportive and believes in continuous improvement to take their careers to new places. On top of that, it's a diverse environment seeking the highest level of equality. Is this project not the best fit for you? Feel free to send us your CV to be considered for other projects or future opportunities.