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B2B & B2C Customer Support (German Speaker)

Job description

As B2B & B2C Customer Support Specialist you always put the customer first, delivering exceptional service to both our business clients and individual customers. If you thrive in a fast-paced environment, possess excellent communication skills, and have a knack for problem-solving, this opportunity is tailor-made for you.
But you don't want to do this just anywhere? Then welcome to Athens, Greece!

Your responsibilities and impact as aB2B & B2C Customer Support Specialist will be:
In this role, you may support both end users (B2C) and agencies (B2B) offering the services to their clients. Some of your tasks will include:

  • Assist customers with queries about the services via phone, email and chat

  • Assist in validating and receiving transactions

  • Assist in using the platform 

  • Assist in troubleshooting technical issues

Skills, qualifications, and interests you need to succeed in this role:

  • You are a native German speaker with advanced business English 

  • You are tech-savvy / you have a good IT knowledge

  • You are customer and quality oriented, with strong problem-solving skills

  • You are highly reliable, adaptable, a fast learner, and you have strong problem-solving skills

  • Financial skills are not required but a good interest in the sector is always appreciated

What’s in it for you?

  • A full-time job, 40 hours a week

  • Salary: 14 salaries per year 1.200€ gross per month + performance-related bonus

  • Schedule: available to work in rotative shifts from Monday to Sunday

  • A Quality Certified Management Company

  • A Company offering you not only a job, but a full experience abroad!

  • A recognized training delivered by the biggest brands

A complete relocation package including:

  • Flight ticket to Athens

  • Hotel accommodation for 4 weeks with breakfast

  • Assistance in finding a flat + real estate agency fee paid by the company

  • Flight ticket to your home and back every year

Your Future Company:

Located in Athens and Thessaloniki, you will find a company that takes care of you with your career development, language skills, accommodation and to your social integration. Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!

What should you expect from living in Athens?

  • As the birthplace of Western civilization, a city full of history, philosophy and arts

  • Aegean weather that will bless you with Vitamin D all year long

  • Hospitality, warm greetings and friendliness comes from locals

  • Beautiful nature full of different shades of greens and blues

  • The delicious Greek cuisine, night-long tavern nights and Zorba dance!

Is this project not the best fit for you? Feel free to check our other opportunities for German Speakers in Greece or send us your CV to be considered for other projects or future opportunities.