Passionate about beauty and providing exceptional customer service? Join the team in Milan as a Beauty Customer Service Representative. You'll be at the forefront of enhancing our customers' beauty experience, offering expert guidance and support. If you're a beauty enthusiast with strong interpersonal skills, this role is your opportunity to thrive in the heart of Milan.

Your responsibilities and impact as a Beauty Customer Service Representative will be:

• Management of consumer requests relating to Information and Complaints through different channels
• Providing excellent solution, service, product and beauty advice in a professional, precise and timely manner
• Being in contact with other departments and redirecting related cases and issues to related departments

Skills, qualifications, and interests you need to succeed in this role:

• Exceptional communication skills, a strong sense of empathy, and a keen focus on ensuring customer satisfaction.
• Demonstrated customer-centric approach, problem-solving abilities, and a collaborative mindset.
• Proficiency in the German language, with a minimum of C1 level proficiency.
• English language level of B2 
• Solid IT skills, including the ability to efficiently utilize reporting tools for customer interactions.
• Willingness and availability to work flexible shifts
• Previous experience in the cosmetics and luxury industry is advantageous.
• Knowledge and hands-on experience with digital and social media platforms.
• Prior involvement in customer service roles is a plus.

What’s in it for you?

• Attractive compensation and comprehensive benefits package
• Support for relocation
• Secure permanent employment
• Flexible shift options
• A well-established multinational company offering a diverse, international work environment
• Opportunities for internal career advancement
• Experience the vibrant city of Milan, known worldwide for fashion, and access to Italy's natural beauty
• Convenient office location with excellent access to public transportation
• 60% remote work flexibility based on project requirements, with a requirement to be located within 100 km of our Milan office while working remotely
• A "Feel Good Program" aimed at enhancing the workplace and focusing on employee well-being and engagement

Your Future Company: 

Our partner is an international Contact Solutions provider working with leading companies and having a worldwide presence. For their client, one of the world's largest cosmetics companies, they are currently recruiting a German speaker for their office in Milan.

Is this job role not the best fit for you? Feel free to check our other German opportunities within Spain & Portugal or send us your CV to be considered for other projects or future opportunities.