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Chat Support for a Crypto Banking Company in Valencia (Dutch Speaker)

Job description

Are you looking for a position that will help you learn more about the crypto sector? Do you enjoy supporting customers on their mission to plan their financial future?
If you thrive in a fast-paced, customer-centric environment and have excellent communication skills, we have an exciting opportunity for you in Valencia, Spain!

Your responsibilities and impact as a Technical Support Specialist for Fintech Industry will be:

  • Support customers mainly over chat e-mail and through phone calls (80% chats)

  • Rotative shifts from 9-6 and 2-11

  • Constantly brainstorm with your colleagues to improve the Customer Experience

  • Troubleshooting, innovation, and change management are part of the daily business

  • Control and handle payment inquiries from sellers and buyers through various client platforms

  • Flagging and escalation of customer queries and coming up with suitable solutions

  • Skills, qualifications, and interests you need to succeed in this role:

  • Proficiency in the Dutch language at a native speaking level and a C1 level in the English language

  • Competency in using computers

  • Excellent communication skills

  • You are proactive and solution-oriented

  • You are interested in working in a tight knit team for a smaller company

What’s in it for you?

  • A salary of 1600 gross (no bonus needed to reach this number) 

  • Spanish classes

  • Great Friday evening drinks

  • Fitness bootcamps to stay fit and active

  • Mindfulness classes

  • Improve your professional skills: communication, innovation, and implementation of new technology

  • Free lunch and breakfast at the office

  • An international working environment with 20+ nationalities

  • A small company, with no more than 50 employees, where your voice matters 

Your Future Company:
Based in Valencia, a refreshing start up environment is awaiting you to push your professional career. This Contact center is not outsourcing Customer Service Departments, but more co-scaling Start ups and support. You will benefit from its great atmosphere and chances to grow. 

Feel free to check our other opportunities from our website or send us your CV to be considered for other projects or future opportunities