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Client Service Specialist for Online Payments (Danish Speaker)

Job description

Are you a number enthusiast with an interest in the financial insurance world?
Are you structured and organized and have an affinity for technology and the online payment industry?

Become this organization's new Client Service specialist in Barcelona, a vibrant city with different cultures, excellent food and beautiful beaches!

Your responsibilities and impact working as Client Service for Online Payments:

  • Handling first line inbound administrative support requests by phone & email (B2B)
  • Assist new customers with their account activation, transaction status queries and financial requests
  • Provide additional product information and ensure continuity of the merchant business by responding quickly and correctly
  • Emphasis on maintaining a strong customer relationship

Skills, qualifications and interest you need to succeed in this role:

  • Speaking a native level of Danish and flunet elvel eof English
  • Committed and dedicated
  • Having an interest in technology and analytics
  • Positive attitude toward changes
  • Team player with strong listening skills
  • Service-minded person with the ability to handle conflicts in a constructive manner
  • Being a strong communicator
  • No previous experience needed
  • Having a valid Spanish work permit or citizenship that allows you to work in an EU country

What's in it for you?

  • Type of contract: Indefinido
  • Working hours: 39h/week, Mon-Fr 8:00 - 20:00 and Sat 10:00 - 14:00
  • Salary: 1500€ + performance bonus of potentially 200€ per month, ater 6 months, the salary raises to 1600€/month
  • Training: 2-4 weeks followed by a practical period (Training and familiarization together will take 4 months)
  • Equipment provided
  • Hybrid system after training 
  • Spanish lessons
  • Meal allowances are possible
  • Constant training
  • International environment
  • Support from the company regarding NIE and SSN

Your Future Company:

This Belgian Business Process Outsourcing company is well-known for providing a quality service in customer experience and business consultancy for their clients. As a proud people company constantly adapting to maintain a safe work environment for their employees they are looking for new members to join their multilingual team based in Barcelona

What should you expect from living in Barcelona?

  • The unique experience of an international and diverse culture
  • A beautiful beach city surrounded by both coastal towns and mountains
  • Delightful gastronomic experiences of Spanish, Catalan and World cuisines
  • Quite a dynamic and active urban life where it is difficult to get bored
  • Sunny days, Mediterranean weather and a relaxed lifestyle
  • An attractive startup and innovation hub with exciting opportunities

Feel free to check our other opportunities in Customer Service in Spain or send us your CV to be considered for other projects or future opportunities.