Client Support Specialist for the E-Payment Sphere (German Speaker)

Location Barcelona
Discipline: Customer Service, Technical Support
Language German
Job type: Entry-Level
Salary: €18000 to €21000
Contact name: Katharina Drummer

Contact email:
Job ref: 2639
Published: about 2 months ago

Are you enthusiastic about working with numbers? Are you having an interest in the financial world? Do you follow a structured and organized work flow and are having an affinity for technology and the e-payment industry? 
Are you ready to tackle this new challenge and become our client´s new Client Support Specialist in the beautiful city of Barcelona? Excellent, then keep reading and figure out more about this role!

Your responsibilites and impact working as Client Support Specialist for the E-Payment Sphere:

  • Handling first line inbound administrative support requests by phone & email (B2B)
  • Assist new customers with their account activities, transaction status queries and financial requests
  • Provide additional product information and ensuring continuiry of the merchant business by responding quicly and correctly
  • Emphasis on maintaining a strong customer relationship

Skills, experience and interest you need to succeed in this role:
  • German native, English fluent
  •  Committed and dedicated
  • Having interest in technology and analytics
  • Positive attitude towards changes
  • Team player with strong listening skills
  •  Service minded person with the ability to handle conflicts in a constructive manner
  • Being a strong communicator
  •  No previous experience needed
  •  Having a valid Spanish work permit or a citizenship that allows you to work in an EU country

What´s in it for you:
  • Type of contract: Indefinido
  • Working hours: 39h/week, Mon-Fr 8:30 - 18:00
  • Salary: 1500€ + performance bonus
  • Training: 2-4 weeks followed by a practical period (Training and familiarization together will take 4 months)
  • Equipment provided
  • Hybrid system after a few months in the company
  • Spanish lessons
  • Meal allowances possible
  • Constant training
  • International environment
  • Support from the company regarding NIE and SSN

Your Future Company:

This Belgian Business Process Outsourcing company is well-known for providing a quality service in customer experience and business consultancy for their clients. As a proud people company constantly adapting to maintain a safe work environment for their employees they are looking for new members to join their multilingual team based in Barcelona

What should you expect from living in Barcelona?

  • The unique experience of an international and diverse culture
  • A beautiful beach city surrounded by both coastal towns and mountains
  • Delightful gastronomic experiences of Spanish, Catalan and World cuisines
  • Quite a dynamic and active urban life where it is difficult to get bored
  • Sunny days, Mediterranean weather and a relaxed lifestyle
  • An attractive startup and innovation hub with exciting opportunities

Hi, I’m Katharina from Blu Selection. I’ll take care of your recruitment process for this position. Feel free to call me at +34932717462 or reach me via LinkedIn.

This project not the best fit for you? Still, send me your CV to be considered for other projects or future opportunities.