Customer Advisor for Abercrombie & Fitch (French Speaker)

Location Lisbon
Discipline: Customer Service, Logistics & Supply Chain
Language French
Contact name: Lola Roulin

Contact email:
Job ref: 1982
Published: almost 2 years ago
The Company.

Are you feeling comfortable in the world of Fashion?
Or do you want have a look behind the setting of this well known brand?
One of the most famous American fashion brands is waiting for you to join their Customer Service team in Lisbon!
Working in the nice and sunny Lisbon could be the next adventure for you and the start of a new career.
Be part of an international team and share your passion for fashion with people of the same interest.
The Job.
In this role, you will be in charge of providing support and advice to the customer in regard to the products. 
Your tasks are:
– Providing service to the A&F clients via phone, email, chat and social media platforms
– Providing product information to the customer
– Handling the clients queries regarding their orders, account accessibility, payments and stocks availability
– Follow up with customers 
The Profile.
The company is recruiting on soft skills, regardless of your field of studies – they will train you on every aspects of the job. Are you customer service oriented, have good communication skills, pro-active and team player? Then they might have an opportunity for you to join them!
– You have a fluent level of French (a good level of English would be a plus)
– You are looking for a job opportunity abroad
– You are interested in the fashion field
– You are motivated and committed to your work
– You have excellent communication and listening skills
– You are a team player and willing to work with many other nationalities
The Offer.
– Type of contract: a long-term fixed term contract, renewable every year
– Working hours: full time on rotating shifts 5/7 MON-SUN 7:00AM-7:00PM. 40h/week 
– Salary conditions (*) – 2 options:
   a) Including free accommodation (shared flat, all bills included): 850€ gross/month 
   b) Excluding accommodation: 1080€ gross/month
– For international candidates:
   – Reimbursement of your initial flight expenses after 9 months
   – Airport pick up
   – Yearly two-way flight ticket back to your home country (within the EU)
   – Help in paperwork, opening bank account, etc. upon your arrival
– Private health insurance directly after the contract signature
– Free Portuguese lessons, cooking classes, sport activities and social events organized by the company
– Real career opportunities in different career paths
(*) Compensation during training period if successful (8 days): 50% of your hourly wages (lower taxes)