Lola Roulin

Are you a fluent French speaker looking for an exciting Customer Service opportunity in Lisbon? Are you already based in Lisbon or willing to relocate to this beautiful city? We are always on the lookout for motivated talent and are committed to helping you find the best fit for your profile. This is a collective application, and roles are available across various projects, including: Customer Support: Helping customers with queries, resolving issues, and delivering exceptional service. Content Moderation: Reviewing and moderating user-generated content on social media or digital platforms to ensure compliance with policies. Who should apply? You don’t see a specific role that matches your interests but would like to be considered for upcoming opportunities. You’re not actively job hunting but want to stay in the loop for future roles. What’s in it for you? Signing bonus: 1500€ Loyalty bonus: 1000€ after 6 months Competitive salary: With accommodation (shared flat, bills included): 1040€ gross/month. Without accommodation: 1298€ gross/month. Relocation support: Initial flight reimbursement and airport pick-up. Assistance with paperwork and settling in. Additional perks: Free Portuguese lessons, cooking classes, sports activities, and events. Private health insurance after 6 months. Career advancement opportunities. Why Lisbon? Lisbon offers a vibrant lifestyle with stunning scenery, rich culture, and warm weather. Combine that with the opportunity to work with a top-tier team, and you have the perfect setting for both career and personal growth.

Join an exciting, fast-paced team as a Customer Service agent for the French Market, where you’ll represent a global leader in coffee and ensure customers enjoy an exceptional journey from start to finish. Your Role: Managing inbound and outbound communications via phone, email, and chat to assist customers with their inquiries and needs. Providing solutions through First Contact Resolution to minimize escalations or follow-ups. Representing the brand with enthusiasm and in-depth knowledge of its products and services. What You Need:  Language skills: Native-level French and a minimum B2 level in English. Strong interpersonal and communication skills with the ability to adapt to diverse customer needs. Previous experience in customer service, sales, or a similar role (preferred but not required). A proactive, detail-oriented mindset with a focus on delivering customer satisfaction. What's In It for You?  Signing bonus: 1500 euros Loyalty bonus: 1000 euros after 6 months Competitive salary: With accommodation (shared flat, bills included): €1040 gross/month. Without accommodation: €1240 gross/month. Relocation support: Initial flight reimbursement and airport pick-up. Assistance with paperwork and settling in. Additional perks:Free Portuguese lessons, cooking classes, sports activities, and events. Private health insurance after 6 months. Career advancement opportunities.

Si vous êtes passionné par les réseaux sociaux, attentif aux détails et souhaitez débuter une nouvelle aventure au Portugal, ce poste est fait pour vous ! Votre rôle : Examiner et modérer le contenu publié sur les plateformes de réseaux sociaux. Assurer le respect des politiques de la plateforme et signaler tout contenu inapproprié. Gérer les signalements des utilisateurs Collaborer avec les équipes internes pour améliorer les processus de modération. Maintenir des rapports précis sur les activités de modération. Ce qu’il vous faut : Niveau natif en français et au moins un niveau B1 en anglais. Forte capacité d’analyse et sens du détail. Intérêt pour les réseaux sociaux et les environnements numériques. Professionnalisme, respect des règles et sens de la confidentialité. Enthousiasme pour vivre et travailler dans un environnement multiculturel. Permis de travail portugais valide ou nationalité permettant de travailler dans l’UE. Les avantages pour vous:  Un package de relocalisation complet: Remboursement de votre vol initial après signature du contrat. Accueil à l’aéroport à votre arrivée. Assistance pour les démarches administratives (compte bancaire, sécurité sociale, etc.). Une rémunération compétitive: Avec logement (appartement partagé, charges incluses) : 1040 € brut/mois. Sans logement : 1298 € brut/mois.Des avantages supplémentaires : Des avantages supplémentaires:  Cours de portugais gratuits, cours de cuisine, activités sportives et événements sociaux. Assurance santé privée après 6 mois de contrat. Opportunités d’évolution de carrière.

We are looking for driven and detail-oriented individuals to join a global company recognized for its world-class customer service solutions. If you have a knack for problem-solving, a passion for ensuring integrity, and are eager to start a new chapter in Portugal, this role is for you! Your Role: Analyze and investigate suspicious activities to detect potential fraud. Assist customers by addressing fraud-related concerns and providing effective solutions. Collaborate with internal teams to mitigate risks and improve fraud-prevention measures. Maintain accurate records of investigations in the CRM system. Ensure compliance with company policies and legal regulations. What You Need: Native French and a minimum B2 level of English. Strong analytical and problem-solving skills. Ability to handle sensitive matters with professionalism and confidentiality. Attention to detail and a methodical approach to tasks. Excitement for multicultural communication and living abroad. Valid Portuguese work permit or EU nationality. What’s In It for You? Competitive salary: With accommodation (shared flat, bills included): €1040 gross/month. Without accommodation: €1240 gross/month. Relocation support:Initial flight reimbursement and airport pick-up. Assistance with paperwork and settling in. Additional perks:Free Portuguese lessons, cooking classes, sports activities, and events. Private health insurance after 6 months. Career advancement opportunities.

We’re looking for motivated French speakers to join a global company recognized for its top-tier customer service solutions. Whether you’ve just finished high school or university, are looking to settle in Portugal, or want a productive break, this opportunity offers a fresh start in a vibrant city! Your Role: Handle customer queries and provide solutions. Ensure high levels of customer satisfaction. Record and manage data in the CRM system. What You Need: Native French and a minimum B2 level of English. Strong communication and problem-solving skills. Team-oriented and professional attitude. Excitement for intercultural communication and living abroad. Valid Portuguese work permit or EU nationality. What’s In It for You? Competitive salary: With accommodation (shared flat, bills included): €1040 gross/month. Without accommodation: €1240 gross/month. Relocation support:Initial flight reimbursement and airport pick-up. Assistance with paperwork and settling in. Additional perks:Free Portuguese lessons, cooking classes, sports activities, and events. Private health insurance after 6 months. Career growth opportunities. Why Join? You’ll work with a multicultural team from over 80 countries, supporting prestigious global brands. This is your chance to grow professionally while enjoying life in one of Europe’s most vibrant cities. Ready to start your Lisbon adventure? Apply now!

Are you a motivated communicator with a passion for sales and building client relationships? Do you thrive in fast-paced, goal-driven environments? If you’re looking to take your career to the next level, we have the perfect opportunity for you! Your Mission as an Inside Sales Representative: As part of a dynamic and innovative team, you’ll play a key role in driving business growth, connecting with clients, and delivering solutions tailored to their needs. This is your chance to join a forward-thinking company committed to quality and innovation. Lead Generation: Proactively research, identify, and qualify new business opportunities. Grow Accounts: Manage a portfolio of small to medium-sized businesses, focusing on client retention and revenue growth. Present Solutions: Deliver tailored product presentations that address client needs and showcase value. Promote Innovation: Help clients discover solutions that align with their goals and contribute to their success. Skills, qualifications, and interests needed to succeed in this role: Language Skills: Native level in German, with professional-level English. Sales Experience: 6 months - 1 year in inside sales, business development, or outbound calling. Sales Skills: Proven ability to convert leads, exceed targets, and manage B2B sales. Tech-Savvy: Comfortable with CRM tools, virtual demos, and digital engagement platforms. Communication: Outstanding communication and persuasion skills to build trust and long-term relationships. What’s in It for You? Competitive Salary: Fixed base salary + performance-based bonuses. International Environment: Work with a diverse and talented team. Career Growth: Be part of an ambitious, growing company with plenty of opportunities to develop your career. Purpose-Driven Work: Join a company that values innovation and making a meaningful impact. Your Future Company:  Our client is a leading entity in the international market for high-quality tableware and packaging solutions. Renowned for its dedication to sustainability and innovative design, the company offers a diverse array of products. With a focus on superior quality and eco-friendly practices, it serves multiple industries, including hospitality, food service, and retail.

Our client, an expert in connected fleet management solutions, is accelerating its growth in the French market. Thanks to innovative telematics and geolocation tools, they help businesses optimize and secure the management of their vehicles. To strengthen their sales team, we are recruiting an SDR for the French market, based in Barcelona. Do you enjoy challenges, have a strong commercial drive, and want to grow in the tech and connected mobility sector within an international and dynamic environment? This position is perfect for you! Your responsibilities: Conduct B2B telephone prospecting with professionals in the automotive and mobility sectors. Present connected fleet management solutions (telematics, geolocation, cost optimization, etc.) in a clear and convincing manner. Schedule qualified appointments for the field sales team and actively contribute to closing deals. Update the client/prospect database and ensure precise reporting of your activities. Collaborate closely with the sales and support teams in France and Spain. Participate in client retention and portfolio growth. What we are looking for: 6 months- 1 year of experience in B2B telephone prospecting. Comfortable with a fast-paced environment, achieving targets, and following up with prospects. Excellent interpersonal skills, a passion for challenges, and strong team spirit. Available immediately and motivated to join a fast-growing project. What the company offers: Start date: Beginning of June 2025, with stable working hours from Monday to Friday. Attractive compensation: fixed salary + variable. Benefits: meal vouchers, private health insurance covered by the company. A stimulating work environment: innovative company in rapid international expansion. A central role in the digital transformation of professional mobility, working alongside leading partners in the automotive sector. Personalized support, regular training, and real career growth opportunities within the company.

Our client is seeking a highly motivated and dynamic Inside Sales Representative to drive revenue growth through proactive outreach and lead nurturing. This role requires an effective communicator who excels at engaging with potential clients, identifying their needs, and providing tailored solutions. The position focuses on a combination of outbound cold calling and the ongoing management and development of a portfolio of accounts, ensuring sustained client engagement and growth. Your responsibilities and impact as an Inside Sales & Lead Generation Representative will include: Research, identify, qualify, and register new leads in the CRM system Engage potential customers through cold calls, emails, and digital platforms to convert leads into sales opportunities Qualify self-registration and self-payment leads to ensure appropriate sales follow-up and inbound engagement Manage and grow tier accounts, promoting retention and revenue growth Conduct presentations tailored to individual client challenges and business goals Encourage customers to adopt online and self-service sales channels Partner with different Sales teams to transition high-potential leads and co-manage key accounts Maintain up-to-date lead and customer records, ensuring complete data in CRM systems Follow up on marketing campaigns, reactivating dormant leads and accelerating warm interest into deals Track your performance, report on KPIs, and continuously look for ways to optimize outreach and conversion rates Act as a trusted advisor, delivering a seamless and consultative experience to all prospects and existing customers Skills, qualifications, and interests needed to succeed in this role: You have 1-2 years of experience in inside sales, outbound calling, or business development You have a native/bilingual level of German and a professional proficiency level of English You have a Bachelor's degree in Business Administration or relevant field You have a proven track record of converting leads and consistently meeting or surpassing sales targets You are familiar with B2B sales and customer lifecycle management You possess excellent communication and persuasion skills (both written and spoken) You are comfortable conducting virtual demos and using digital channels for customer engagement You have a self-starter mindset with a knack for prioritization and time management What's in it for you? Competitive salary with performance-based bonuses Opportunity to grow your career within an ambitious, forward-thinking company Hybrid flexibility  Growth opportunities

Our client, an expert in connected fleet management solutions, is accelerating its growth in the French market. Through innovative telematics and geolocation tools, they help businesses optimize and secure the management of their vehicles. To strengthen their sales team, we are hiring an SDR (Sales Development Representative) for the Italian and Spanish market, based in Barcelona. Do you thrive on challenges, have a strong commercial mindset, and want to grow in the tech and connected mobility sector within an international and dynamic environment? If so, this position is for you! Your Responsibilities: Conduct B2B telephone prospecting with professionals in the automotive and mobility sectors. Clearly and persuasively present connected fleet management solutions (telematics, geolocation, cost optimization, etc.). Schedule qualified appointments for the field sales team and actively contribute to closing deals. Update the client/prospect database and ensure accurate reporting of your activities. Work closely with the sales and support teams in both France and Spain. Participate in customer retention efforts and contribute to the growth of the client portfolio. What We Are Looking For: 1-2 years of experience in B2B telephone prospecting. Comfortable with a fast-paced environment, goal setting, and following up with prospects. Excellent interpersonal skills, a competitive mindset, and a strong team spirit. Available to start quickly and motivated to join a high-growth project. What the Company Offers: Start date: June 1, 2025, Monday to Friday, with regular working hours. Attractive compensation: fixed salary + variable bonus. Benefits: meal vouchers, private health insurance fully covered by the company. A stimulating work environment: an innovative company in rapid international expansion. A central role in the digital transformation of professional mobility, working alongside top automotive sector partners. Personalized support, regular training, and real opportunities for career growth within the company.

Notre client, expert en solutions de gestion de flotte connectée, accélère sa croissance sur le marché français. Grâce à des outils innovants de télématique et de géolocalisation, il aide les entreprises à optimiser et sécuriser la gestion de leurs véhicules. Pour renforcer son équipe commerciale, nous recrutons un(e) SDR pour le marché français, basé(e) à Barcelone. Tu as le goût du challenge, une vraie fibre commerciale et tu veux évoluer dans la tech et la mobilité connectée, au sein d’un environnement international et dynamique ? Ce poste est fait pour toi ! Tes missions : Assurer la prospection téléphonique B2B auprès de professionnels du secteur automobile et de la mobilité. Présenter les solutions de gestion de flotte connectée (télématique, géolocalisation, optimisation des coûts...) de manière claire et convaincante. Prendre des rendez-vous qualifiés pour l’équipe de commerciaux terrain et contribuer activement au closing. Mettre à jour la base de données clients/prospects et assurer un reporting précis de ton activité. Collaborer étroitement avec les équipes commerciales et support en France et en Espagne. Participer à la fidélisation de la clientèle et à la croissance du portefeuille clients. Ce que nous recherchons : Entre 1-2 ans d’expérience en prospection téléphonique B2B À l’aise avec un rythme soutenu, la gestion d’objectifs et la relance de prospects. Excellentes compétences relationnelles, goût du challenge et esprit d’équipe. Disponible rapidement et motivé(e) pour rejoindre un projet en forte croissance. Ce que la compagnie offre: Prise de poste dès le 1er juin 2025, du lundi au vendredi, horaires stables. Rémunération attractive : salaire fixe + variable Avantages sociaux : tickets restaurant, assurance maladie privée prise en charge par l’entreprise. Un environnement de travail stimulant : entreprise innovante, en pleine expansion internationale. Un rôle central dans la transformation digitale de la mobilité professionnelle, aux côtés de partenaires de référence du secteur automobile. Un accompagnement personnalisé, des formations régulières et de réelles perspectives d’évolution au sein de l’entreprise.

¿Eres un agente comercial con experiencia y estás buscando una nueva oportunidad en el sector textil? Responsabilidades: Desarrollar y ampliar la cartera de clientes en la región de Madrid y el sur de España. Gestionar el ciclo completo de ventas: desde la prospección de clientes hasta el cierre de contratos y la gestión de relaciones comerciales. Definir estrategias para identificar y atraer nuevas oportunidades de negocio. Realizar desplazamientos frecuentes para reunirte con potenciales clientes. Concretar reuniones presenciales con prospectos clave y de gran potencial. Construir y mantener un pipeline de ventas sólido dentro del mercado español. Establecer relaciones sólidas y de confianza con clientes clave, especialmente en los sectores de hostelería y restauración. Para tener éxito en esta posición, deberás contar con: Experiencia previa: Al menos 2-3 años en ventas o desarrollo comercial B2B, preferiblemente en turismo, hostelería, restauración o lavandería. Habilidades comerciales: Gran sentido de los negocios y un marcado espíritu emprendedor. Movilidad: Comodidad para realizar desplazamientos frecuentes. Gestión de relaciones: Capacidad para construir y mantener relaciones sólidas con los clientes. Conocimiento del ciclo de ventas: Experiencia en ventas B2B Beneficios: Salario competitivo acompañado de comisiones atractivas. Coche de empresa. Contrato indefinido a jornada completa (39 horas semanales). Jornada laboral de lunes a viernes. Ambiente laboral familiar y colaborativo. Sobre la empresa: Esta reconocida empresa lleva más de 60 años operando en el sector de la hostelería, ofreciendo servicios a algunos de los hoteles más prestigiosos de Europa. En pleno proceso de expansión, buscan un agente comercial experimentado para unirse a su equipo y contribuir al crecimiento de la compañía.

Would you like to contribute to the growth of a company committed to social inclusion? A rapidly expanding organization, specializing in delivering healthy and sustainable products to businesses, is looking for a Client Support Specialist to join their team based in Barcelona. Your Future Company: This company stands out for its mission to integrate people with disabilities at every stage of its value chain while offering responsible solutions, such as fresh fruit baskets, healthy snacks, and coffee delivered directly to workplaces. Currently operating in several European countries (Spain, Portugal, and France), the company is preparing to expand into Italy. Your Responsibilities as a Client Support Specialist: Manage and follow up with existing clients, ensuring high-quality customer relationships and order processing. Perform administrative tasks to support the sales team. Guarantee effective and responsive follow-up to meet client needs. Required Skills: Native level of Italian, Spanish and proficient level of English Previous experience in administration or customer service. Familiarity with ticket management tools; knowledge of software such as HubSpot or Odoo is a plus. Comfortable speaking with clients over the phone. Excellent written and verbal communication skills. Strong attention to detail and the ability to work with precision. Why Apply? Join a fast-growing organization with a tangible social impact. Work with a caring and dynamic team. Enjoy a flexible work environment (one day of remote work per week). Working hours: Monday to Thursday, 9 a.m. to 6 p.m.; Friday, 8 a.m. to 2 p.m. Access training and career development opportunities. Fresh fruit, coffee, and snacks available in the office.

Vous êtes passionné(e) par l'idée d'aider les autres et de faire la différence dans le secteur de la santé ? Ce poste offre une opportunité unique à un conseiller clientèle francophone de soutenir les professionnels de santé en leur offrant de l'assistance sur l'utilisation de logiciels médicaux. Si vous aimez résoudre des problèmes, avez de solides compétences en communication et êtes intéressé par les technologies de la santé, ce poste pourrait vous convenir parfaitement ! Tes missions principales: Accompagner et conseiller les professionnels de santé par téléphone dans l’utilisation du logiciel, en répondant aux demandes entrantes et en les contactant de manière proactive. Former les utilisateurs à distance sur les services de l'entreprise afin de garantir une prise en main efficace et fluide. Assurer un traitement rapide et efficace des demandes reçues par e-mail. Répondre aux questions des clients et leur apporter des conseils adaptés sur les produits et services. Compétences, qualifications et qualités nécessaires pour réussir dans ce rôle : Vous êtes orienté service client avec d'excellentes capacités de communication. Vous êtes proactif, fiable, motivé et aimez travailler en équipe. Vous parlez français couramment. Pas d'anglais requis.  Vous êtes passionné(e) par le secteur santé/médical ou avez de l'intérêt pour découvrir ce secteur. Ce que nous offrons: Type de contrat : Contrat permanent (3 mois de période d'essai) Horaires : Lundi au Vendredi de 7h à 17h30 (horaires rotatifs) Localisation: Bureaux à Braga  Salaire compétitif et prime de performance

Are you a native Polish speaker looking for an opportunity to work as a Customer Experience Representative for a Social Media brand? Ensure customer satisfaction and contribute to the growth of small and medium-sized businesses (SMBs). What You’ll Do: Support small and medium-sized businesses (SMBs) in their growth across multiple channels, including chat, email, and phone. Assist SMB clients with self-service advertising products in the online and digital advertising space, providing pre- and post-sales support. Deliver product and tool support, enhancing the overall customer experience. Identify trends and address issues that impact multiple SMB clients. Resolve customer inquiries efficiently and proactively communicate progress. Offer insights to help clients optimize the use of advertising solutions. What You’ll Need: Native-level proficiency in written and spoken Polish. Fluency in English at a B2 level or higher (mandatory). Knowledge of online advertising products and social media platforms. At least one year of experience in a customer service-related role is a plus. Strong communication skills, including verbal, written, and listening abilities. Benefits: Salary Options: With free accommodation (shared flat, all bills included): €1,050 gross/month. Without accommodation: €1,250 gross/month. Relocation Support for International Applicants: Reimbursement of initial flight costs to Lisbon. Airport pick-up upon arrival. Annual return flight to your home country (within the EU). Assistance with paperwork, opening a bank account, and settling in. Health insurance from the first day of employment. Access to free Portuguese language courses, sports activities, and organized events.

Are you passionate about sales and looking for a new opportunity in an international and dynamic environment? Are you ready to grow your career in a fast-paced and innovative software company? If so, we are looking for you! Your Responsibilities and Impact as a Sales Development Representative: Proactively identify and generate new business opportunities via outbound calls, emails, and social media outreach. Qualify leads and schedule qualified meetings or demos for the sales team. Research and understand prospective clients' business needs and challenges to offer tailored solutions. Collaborate with the sales and marketing teams to create and implement lead generation strategies. Skills, Qualifications, and Interests You Need to Succeed in This Role: You have a native level of French and are fluent in English (B2-C1). You have a strong interest in sales, business development, and technology. Previous experience in a sales of minimum 6 months What’s in It for You? Type of contract: a long-fixed term contract Working hours: Mon-Fri (7 AM - 5 PM) Salary conditions*, 2 options: Including free accommodation (shared flat, all bills included): 1040€ gross/month + commissions Excluding accommodation: 1240€ gross/month + commissions Private health insurance from the beginning of the contract (additionally to standard insurance) Relocation support for international candidates: Reimbursement of your initial flight expenses after 9 months, airport pick up, yearly two-way flight ticket back to your home country (within the EU). Help in paperwork, opening bank account, etc. upon your arrival.  Career Growth: Clear progression paths to Account Executive, Team Lead, or other roles within the organization.

Êtes-vous passionné(e) par les jeux vidéo ? Vous cherchez une première expérience à l'étranger pour développer vos compétences et travailler dans un autre pays ? Ou bien êtes-vous à la recherche d'un emploi stable pour lancer votre carrière ? Ce que vous ferez : Conseiller les clients pour l'achat de produits liés aux jeux vidéo. Fournir une assistance aux clients via téléphone, email et chat en direct. Offrir un support technique expert. Aider les utilisateurs à utiliser leurs produits, y compris l'installation de logiciels et la synchronisation des appareils. Fournir des recommandations et conseils efficaces pour l'achat de produits. Ce dont vous avez besoin : Citoyenneté européenne ou permis de travail/carte de résidence valide (obligatoire). Niveau natif en français et niveau B2/C1 en anglais. Forte orientation service client, une expérience préalable en support B2B est un plus. Excellentes compétences en résolution de problèmes et capacité à travailler de manière autonome. Avantages : Options de salaire : Avec hébergement gratuit (appartement partagé, toutes charges incluses) : 1 050 € brut/mois. Sans hébergement : 1 250 € brut/mois. Soutien à la relocalisation pour les candidats internationaux : Remboursement des frais de vol initiaux pour Lisbonne. Accueil à l'aéroport à votre arrivée. Un vol annuel de retour dans votre pays d'origine (dans l'UE). Aide pour les démarches administratives, l'ouverture d'un compte bancaire et l'installation. Bénéfices supplémentaires : Cours de portugais gratuits pour vous aider à vous intégrer dans votre nouveau pays. Accès à des cours de cuisine, des activités sportives et des événements sociaux organisés par l'entreprise. Opportunités claires de développement de carrière dans différents domaines.

Do you enjoy watching content such as short videos, comedy or talent? Perhaps you have already created some yourself? Are you always up to date with the latest trends on the Internet? Do you want to work abroad in a team of over 80 different nationalities?  Your responsibilities and impact as Content Moderator will be: Reviewing content (videos, image, text, and audio) in accordance with policies Responding to customer inquiries regarding Trust & Safety actions, such as abuse reports and enforcement appeals Ensuring user and brand safety Skills, qualifications and interests you need to succeed in this role: EU Citizenship or valid work permit/ residency card mandatory You have a native level of French + B1 English You are looking for a job opportunity abroad  You are always up to date regarding Social Media You are motivated and committed to your work What’s in it for you? Type of contract: a long-term fixed-term contract, renewable every year For international candidates: Including free accommodation (shared flat, all bills included): 1040€ gross/month Without accommodation: 1240€ gross/month  Reimbursement of your initial flight expenses after 9 months Airport pick up Yearly two-way flight ticket back to your home country (within the EU) Help in paperwork, opening bank account, etc. upon your arrival Free Portuguese lessons, cooking classes, sports activities and social events organized by the company Real career opportunities in different career paths  In general, we have jobs in Greece, Portugal and Spain in general so check our website here: https://www.bluselection.com/jobs

Are you passionate about training, quality assurance, and helping teams achieve excellence? We are looking for a French Trainer & Quality Analyst for our client. This role offers the opportunity to work closely with teams, deliver impactful training sessions, ensure service quality, and contribute to a positive work environment. As a Quality Analyst and Trainer, your daily tasks will include: Develop structured learning experiences and monitor their quality outcomes. Prepare employees for career growth by translating requirements into effective training programs. Deliver engaging and impactful training courses to employees. Monitor, review, and evaluate CSR (Customer Service Representative) performance through daily call assessments. Provide constructive feedback to CSRs to improve service delivery, focusing on soft skills, product knowledge, and system expertise. Create and execute monthly call monitoring plans while keeping track of progress and achievements. Participate in monthly calibrating sessions to ensure consistent evaluation standards across the team. Act as a point of escalation for quality-related issues and provide recommendations for improvement. Collaborate with supervisors on program changes and communicate CSR performance for appraisals. Actively contribute to the Monthly Quality Report by providing relevant data and insights. Compliance and Security Take appropriate action when identifying non-compliance with policies. Skills and Qualifications: Native-level French and intermediate English. Exceptional organizational and time management skills. Strong interpersonal skills and the ability to work with diverse teams. Ability to make fair and consistent judgments and influence behavior positively. Experience with training and quality analyst in a BPO environment (mandatory). Work Conditions: Monday to Friday: 8:00 – 17:00 (PT time) Location of the job: Porto The training program will first take place in Montpellier, France, from 14th to 18th April (mandatory travel required). This will be followed by onsite training in Porto, starting 28th April. From June onwards, a hybrid working mode from Porto will be implemented, based on performance.  What's in for you:  Competitive Salary: Base salary with additional benefits (language bonus, role complement, meal allowance, performance bonus) Private Healthcare & Dental Insurance: Available after six months of employment. Paid Professional Training: Gain lifelong skills and experience. Career Growth Opportunities: Access to development programs to help you grow.

Passionné(e) d’automobile ? Rejoignez l’une des plus grandes marques françaises dans le domaine de l’automobile. Nous recherchons une personne prête à relever des défis et à accompagner les clients avec leurs questions. Vous serez responsable de répondre aux besoins des clients et de trouver les meilleures solutions pour les satisfaire. Vos responsabilités en tant que Conseiller Clientèle Automobile : Dans ce rôle, vous serez chargé d'apporter soutien et conseils aux clients concernant leurs véhicules. Service client par téléphone et par email. Fournir des informations détaillées sur les produits aux clients. Conseiller les clients sur l’utilisation optimale des produits. Gestion et traitement des cas de garantie. Compétences, qualifications et qualités nécessaires pour réussir dans ce rôle : Vous êtes orienté service client avec d'excellentes capacités de communication. Vous êtes proactif, fiable, motivé et aimez travailler en équipe. Vous parlez français couramment et avez un niveau d'anglais de base (B1 minimum). Vous êtes passionné(e) par le secteur automobile ou avez de l'intérêt pour découvrir ce secteur. Ce que nous offrons : Type de contrat : Contrat à durée déterminée d'un an renouvelable  Rémunération : Avec logement gratuit (appartement partagé, toutes charges incluses) : 1 040 € brut/mois. Sans logement : 1 240 € brut/mois. Pour les candidats internationaux :Remboursement des frais de vol initial après 9 mois. Prise en charge à l’aéroport. Billet aller-retour annuel vers votre pays d’origine (dans l’UE). Accompagnement administratif à votre arrivée (ouverture de compte bancaire, démarches, etc.). Assurance santé privée dès le premier jour du contrat. Cours de portugais gratuits, ateliers de cuisine, activités sportives et événements sociaux organisés par l’entreprise. Opportunités de carrière : Possibilités d’évolution dans différents parcours professionnels.

Are you passionate about beauty and cosmetics? Do you enjoy helping others and sharing your knowledge about skincare, makeup, and self-expression? Are you excited to work in a multicultural environment for an industry leader that celebrates innovation, diversity, and sustainability? If so, this is your chance to be part of something inspiring while living in the beautiful city of Lisbon, Portugal! Your Responsibilities: Assist customers with inquiries about skincare, haircare, makeup, and fragrance products. Provide support for orders, payment issues, shipping, and other product-related questions with empathy and professionalism. Offer tailored advice and recommendations to customers, ensuring they have the best experience with the brand’s products. Represent a globally recognized beauty brand by delivering excellent customer service in every interaction. We are looking for someone who: Is a native French speaker with excellent communication skills. Has a passion for beauty, cosmetics, and self-care (experience or education in the beauty industry is a plus). Enjoys connecting with people and is excited to work in a multicultural team. Is adaptable, reliable, and motivated to provide the best customer experience. Holds EU citizenship or a valid work permit for Portugal. Relocation and Accommodation: For international candidates, support is provided to ease your transition to Lisbon, including: Airport pickup. Assistance with accommodation (if needed). Access to Portuguese language courses. Opportunities to participate in social activities like water sports, trekking, and more. What’s in it for You? Competitive salary with performance-based bonuses. Relocation support, including accommodation and language courses. Health insurance from the start of your employment. Regular social events and community-building activities. Discounted meals and transportation benefits.