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French and Portuguese-Speaking IT Service Desk Agent

Job description

Join an international team specializing in IT support for enterprise and public sector organizations across Europe. As a Service Desk Specialist, you will provide front-line technical assistance, delivering personalized support to end-users and business partners by resolving their IT-related challenges.

Key Responsibilities:

  • Provide B2B technical support via phone, email, tickets

  • Accurately record and track incidents using a ticket management system.

  • Escalate unresolved matters to the appropriate technical teams.

  • Strive to ensure a high level of customer satisfaction with every interaction.

What’s in It for You?

  • Flexible remote work policy: 80% remote, with just four days per month required on-site.

  • Permanent, full-time contract (39 hours per week).

  • Rotational shifts between 7:00 and 19:00, Monday to Friday.

  • Start date: July 1st.

  • Annual meal voucher allowance after probation period (€1,100).

  • Comprehensive health insurance after six months of employment.

  • Perks platform: discounts on fitness centers, dining, car services, and more.

  • Growth opportunities, including leadership and career development programs.

  • Complimentary online language courses (German, French, Spanish, English).

  • Fully compensated initial training period.

Your Profile:

  • Proficient in Portuguese, French (C1 certificated minimum) and English (full professional proficiency)

  • Eager to learn more about information technology.

  • Possess a proactive attitude and a passion for problem-solving.

  • Strong analytical and logical thinking skills.

  • Excellent communication abilities with a focus on customer satisfaction.

  • Enjoy collaborating within a team setting.

  • Dependable and punctual, with respect for shift schedules.