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Pharmaceutical IT Service Desk Agent (German Speaker)

Job description

Do you have a positive attitude with a go-getter mindset? Are you interested in learning more about customer satisfaction in IT? Would you like to join a globally thriving IT company?

Good, then this might be your entry ticket!

Your responsibilities and impact as Pharmaceutical IT Service Desk Agent will be: 
In this position, you would join a multinational team that is dedicated to providing quality support solutions for their partners.

- Resolving any IT-related issues of your partners that could occur during their office day
- Supporting customers via different tools, email and phone
- Documenting calls on the ticketing tool
- Escalating problems to the different respective teams
- Maintaining and improving the customer satisfaction level
- Communicating to your direct teammates and different departments

Skills, qualifications and interests you need to succeed in this role: 
- You speak German on a native level and English fluently
- You are interested in learning more about IT
- You are available to work in rotating shifts between 8am and 8pm
- You display analytical and systematic problem-solving abilities
- You possess outstanding communication skills and the mindset of a teamplayer
- You are reliable and punctual

What´s in it for you: 
-Type of Contract: Indefinido
- An entry salary of 20.500€ gross per year
- 40hrs/week in rotating shifts between 8am and 8pm from Monday to Friday
- The opportunity to work and grow in an established multinational company with global presence
- Fully-paid training
- Meal voucher & Private Insurance after 3 months
-Private Health Insurance after working for 6 months
- Career development and leadership program opportunities
- Free language courses
- An uplifting and supportive team to become part of

The Company.
Our client is Europe’s leading independent provider of IT Consultancy services. They operate Infrastructure Operations Centers and Group Service Desks across Europe, South Africa, Asia and the Americas to offer support in more than 30 languages. For their office in the center of Barcelona, they are looking for new employees to reinforce their IT Helpdesk team that works in an interesting project for a major pharmaceutical company.

What should you expect from living in Barcelona?
- The unique experience of an international and diverse culture
- A beautiful beach city surrounded by both coastal towns and mountains
- Delightful gastronomic experiences of Spanish, Catalan and World cuisines
- Quite a dynamic and active urban life where it is difficult to get bored
- Sunny days, Mediterranean weather and a relaxed lifestyle
- An attractive startup and innovation hub with exciting opportunities

This project not the best fit for you? Feel free to check our other opportunities for German speakers in Spain or send us your CV to be considered for other projects or future opportunities.