Customer Service or Content Moderation Specialist in Lisbon (Dutch Speaker)

Location Lisbon
Discipline: Customer Service, Technical Support
Language Dutch, Flemish
Job type: Entry-Level
Salary: €11400 to €15000
Contact name: Carina Kachramanian

Contact email: carina@bluselection.com
Job ref: 2681
Published: about 1 month ago
We are looking for entry-level customer service or content moderation employees who are looking to relocate to colourful and sunny Lisbon! Our customer is a large BPO firm with several clients including top brands like Microsoft, Abercrombie & Fitch, and Pinterest. Do you like to work in a city known for its café culture and have a passion for customer service or content moderation? Then continue reading!

Your responsibilities and impact as a
Customer Service Specialist:

- Providing the best possible answers and solutions to questions and concerns from customers of the Dutch market over the phone, via email or social media
- Supplying customers with the necessary information and solving any issues
- Following up of issues if needed

Content Moderation Specialist:
- Validating all written content for a social media platform, confirming its accuracy and quality
- Having the opportunity to share your ideas, in order to improve the quality of our work
- Being part of a team that makes the world’s information more accessible and useful
- Becoming an expert in the advertisement content and giving the best advice to confirm its accuracy and quality

Technical Support Specialist:
- Providing support to customers by responding to inbound requests and document relevant case information
- Assisting users with presales, general inquiries and technical support issues via phone/email/social media channels
- Adapting the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/ecommerce reviews) channels
- Ensuring excellent customer satisfaction by responding in an appropriate and friendly manner

What’s in it for you?
-
Contract of 1 year (renewable after)
- Working 40 hours a week, 8 hours a day in rotative schedules
Complete relocation package* : 
- Air port pick up, accommodation in an apartment,
- Flight cost reimbursement
- Yearly flight ticket to your home country
- Help with paper work
- Receiving a training by the company varying from 5 days to 5 weeks, depending on project (training period paid 50%)
- Salary between €950 gross per month (with accommodation) and €1250 gross per month (without accommodation)
- The chance to work in a young and international team at a major international global player in the market
- Free time activities for free including Portuguese lessons, sport activities, cooking classes, parties, language exchanges, etc.
- Private health insurance from the first day after contract signature 
- Growing opportunities within the company
- Jump Programm: after 6 months, the employee can join an online program to receive training on how to become a team leader etc.
*The relocation package only applies to individuals who live at least 100 kilometres from the office or recolate to Portugal

Skills, experiences and interests you need to succeed in this role:
- A native level of Dutch and at least a B1 level of English
- Passion for customer service, content moderation, or technical support 
- Knowledge of the value and impact that a good customer experience can create
- Being an attentive listener, comfortable and skilful at communicating with people
- Being energetic, innovative and working proactively at a fast pace
- Excitement about intercultural communication and the expatriate lifestyle
- Living in or willing to relocate to Lisbon for an international career and life experience
- Having a valid Portuguese work permit (required)

What should you expect from living in Lisbon?
A colourful and vibrant city with a rich cultural history
- All the pros of living in a European capital on a budget
- Friendly people, good vibes and a happygo-lucky urban life
- Warm climate all year and a sunny beach life next to the Atlantic
- A local community with a good level of English and an international environment

Learn more about Lisbon on our Blog.

Hi, I'm Carina from Blu Selection. I’ll take care of your recruitment process for this position. Feel free to call me at +34 932 717 454 or reach me via LinkedIn.

Is this project not the best fit for you? Still, send me your CV to be considered for other projects or future opportunities.