Perfect, then this might be THE opportunity for you! Join a team of international and dedicated forward-thinkers and have a true impact on how society accesses electricity for electric vehicles!
Your responsibilities and impact as Customer Service Specialist for Electric Mobility Innovation will be:
- Providing high-quality assistance to customers via chats, email and phone
- Becoming an expert in using ERP systems
- Managing after-sales inquiries with customers (maintenance, repair)
- Coordinating cases between Engineering, Operation, and Sales departments
- Providing feedback for constant optimization of operations and work place (Your opinion matters!)
- Attracting new clients and forward data to the Sales team
- Testing new soft- and hardware before market launch
- Providing training for new employees
- A native level of French and proficiency in English (C1)
- An affinity for the tech industry and technological innovations
- Interest in the topic of sustainability
- Being able to familiarize yourself with new topics quickly
- Being enthusiastic about working as part of a team
- A solution-drive, flexible mindset
- A start-up attitude towards work where your contribution matters
- A focus on providing high-quality service for your customers
- Previous experience in Customer Service would be a plus
- Employment on a long-term perspective
- 40h/week in rotating shifts from Monday – Friday (8 AM – 8 PM)
- Private health insurance after 6 months
- Very attractive compensation and bonus scheme
- A relocation package that is designed to help you out
- Office-based work in a cozy office
- Unlimited coffee and other beverages
- Language classes
- Fitness courses (offered online for the moment)
- Varied breakfast and lunch options in a brand-new canteen
- An amazing team with over 20 different cultural backgrounds
- Informal atmosphere (Suits are for Halloween!)
- The unique experience of an international and diverse culture
- A beautiful beach city surrounded by both coastal towns and mountains
- Delightful gastronomic experiences of Spanish, Catalan and World cuisines
- Quite a dynamic and active urban life where it is difficult to get bored
- Sunny days, Mediterranean weather and a relaxed lifestyle
- An attractive startup and innovation hub with exciting opportunities