If you can anticipate a fulfilling experience marked by chances to lead, mentor others, and spearhead impactful project management initiatives, this job offer is for you. 
 

Your responsibilities and impact as a Customer Service Team Lead will be:

• Leading and motivating a team of customer service representatives to achieve performance targets and deliver outstanding service.
• Providing guidance, coaching, and mentorship to team members to enhance their skills and professional development.
• Overseeing and maintain high standards of customer service by monitoring interactions, ensuring prompt issue resolution, and identifying areas for improvement
• Collaborating with cross-functional teams to identify and implement process improvements to enhance the overall customer experience
• Analyzing customer feedback and data to make informed recommendations for service enhancements
• Facilitating training sessions for new hires and ongoing skill development for existing team members
• Keeping the team updated on product knowledge, company policies, and industry trends
• Generate and analyze reports on key performance indicators (KPIs) to assess team performance and identify areas for improvement.
• Provide regular updates to management on team achievements, challenges, and goals

Skills, qualifications and interests you need to succeed in this role:

• Native level of Dutch and very fluent level of English
• Bachelor's degree in Business, Management, or a related field (or equivalent work experience)
• Proven experience in a customer service role with at least 2 years in a leadership or supervisory position
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and a customer-centric mindset
• Ability to thrive in a fast-paced environment and adapt to changing priorities
• Proficient in using customer service software and tools

What's in it for you? 

• International work environment
• Permanent contract 
• Rotative shift schedule
• Professional development opportunities