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Customer Success Specialist (Danish Speaker)

Job description

This client of mine belongs to the top 500 business companies in the sectors IT, telecommunications, ecommerce, + financial services. This position is the is a great opportunity to get involved with a great work environment with a dynamic and young approach with true career opportunities.

Your responsibilities and Impact working as a Customer Success Specialist will be:

  • Handle incoming customers contacts (via telephone, email, chat, or other automated alerts) and solve users’ demands and add to customers experience by giving them special offers
  • Assist with additional back-office tasks daily when required
  • To follow all the processes and procedures of the project including making correct needs analysis and giving relevant offers in every call were allowed
  • Maintain service and product knowledge and expertise associated with applications specific to individual customers

Skills, Qualifications and Interests you will need to succeed in this role;

  • Danish native speaker.
  • Language skills; English - fluent. Both verbal & written.
  • Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration is a plus
  • Good disposition to work in a customer service environment
  • Willingness to learn the sales part of the role but candidate should be naturally good at convincing others

What´s in it for you?

  • 18,000 base salary.
  • Potential €3600 bonus year
  • Working hours: Mon-Thur 9-17:00 & Fridays 9-16:00
  • Opportunity to be apart of a multi-national company & grow within the company.
  • Work within a brand new modern office in Malaga
  • Relocation package if you live abroad.

Your Future Company:

This is a great opportunity to onboard with a well-established company who are market leaders in their space, operating within numerous industries such as telecommunications, financial services, e-commerce & more. They´re located in over 50 different countries within the UK & EU, one of which being Barcelona and they have just opened a position for an experienced Success Development Specialist to join their team.

Feel free to check our other opportunities in Customer Service in Barcelona or send us your CV to be considered for other projects or future opportunities.