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Customer Support Specialist (German)

Job description

If you speak fluent German and feel hungry for an international challenge, we have this stunning opportunity for you in Ostrava - a magnificent city in the Czech Republic!

The Company.

Our client is a leading provider of business process services in the Czech Republic. While working with huge and well-known partners, this international company is having a significant growth during the last few years. They are now offering a new career opportunity in Ostrava to work with a project for one of the most famous telecommunication companies in the world.

The Job.

The main Customer Support Specialist’s role is delivering an exceptional experience to customers by providing clear guidance and the most suitable solutions via phone and email. Responsibilities include:
- Constant communication with customers and managing their inquiries in English and German
- Updating the database with the latest information regularly
- Problem solving and escalations
- Meeting monthly performance targets

The Profile.

- You are fluent in German and English
- You hold High school education
- You have a customer-oriented approach with great listening skills
- You have good computer knowledge and you are familiar with IT
- Customer service experience is considered as a plus

The Offer.

- Possibility to work in shifts (morning, afternoon, night) or have regular work hours (9:00 – 18:00, from Monday to Friday)
- Relocation package
- Professional preparation for the role with full training provided
- Career growth opportunities within the company
- Training opportunities for professional development (soft skills, language courses, CISCO/ITIL Academy)
- Challenging and motivating environment
- Multicultural, friendly and supportive colleagues
- Additional benefits as meal vouchers and extra vacation
- Start date: ASAP